Service Coordinator - homebased service

Florence Nightingale Agency; Christchurch; On-site; NZD 40,000 - 43,000; Full time

Job summary

Florence Nightingale Agency in Christchurch is seeking a dynamic, empathetic coordinator to join our permanent, full-time team. The role focuses on coordinating services and rosters while supporting recruitment of care staff for clients across Canterbury.

You will manage referrals, handle calls, load data into our Swish database, organise rosters, and liaise with clients and staff to ensure smooth service delivery in a fast-paced home-based support setting.

Qualifications

• Dynamic and empathetic with experience in a similar or related industry.
• Quick learner with strong attention to detail, able to think creatively and work independently.
• Excellent communication skills and the ability to navigate challenging conversations with empathy and professionalism.
• A qualification in Health or related field would be an advantage, along with strong IT proficiency and experience in multi-tasking and prioritising tasks.

Responsibilities

• Reviewing referrals about clients from hospitals/ACC providers.
• Taking calls from people seeking home care assistance.
• Loading data into the Swish database system.
• Organising rosters and matching staff with clients based on needs/skills.
• Updating clients and staff about rosters and services; responding to changes.
• Following up and checking how cares are going, supporting recruitment of new staff in the region.

Skills

Communication skills

Attention to detail

Empathy

IT proficiency

Multitasking

Prioritisation

Education

Health-related qualification (advantage)

Tools

Swish database

Database literacy

Job description

Permanent, full time role based in our Christchurch office coordinating services and rosters and supporting recruitment of care staff!

The Florence Nightingale Agency has been in business since 1997. Our team of office staff and support workers provide home based support to help people live the way they want to, in the home and in the community. Our Company is based on providing quality services and supports in efficient, friendly and proactive ways. We are looking for a dynamic and empathetic individual with experience in a similar or related industry. The ideal candidate will be a quick learner with strong attention to detail, capable of thinking creatively and working independently. They will possess excellent communication skills and the ability to navigate challenging situations and conversations with empathy and professionalism. A qualification in Health or a related field would be a distinct advantage, along with strong IT proficiency and experience in multi-tasking and prioritising tasks. This particular role is based in our Christchurch office, Monday to Friday 40hrs per week - 8.30am - 5pm and covers the coordination of services for our clients in Canterbury (as well as supporting the rest of the team when needed)! Day to day you will be:

• reviewing referrals about clients from the hospitals/ ACC providers
• taking calls from people wanting some help at home
• loading data and details into our swish database system
• organising rosters, matching support staff with clients based on their needs/skills
• updating clients and staff about rosters and services
• responding to changes
• following up and checking in on how cares are going
• supporting recruitment of new support workers for the clients in your region.

This is a fast-paced environment that requires you to be able to respond to shift requests professionally, promptly and accurately which involves juggling emails and incoming and outgoing calls, multitasking is key! Although it can be busy, it’s a very rewarding role supporting the health, wellbeing and joy of others!

To be considered you will need to:

• come with awesome spoken and written English
• be comfortable with computers, databases, email, data entry
• have attention to detail
• be a decent person, who cares about the wellbeing of others

$29 - 31 per hour depending on experience.