Service & Repairs Team Leader

Schindler; Christchurch; On-site; NZD 52,000 - 66,000; Full time

Benefits offered by this job

Company vehicle

Mobile phone

Annual bonus

Employee of the month & year rewards

Long service recognition

Social club

Job summary

Schindler Christchurch, New Zealand is seeking a Team Leader for our Service Department to lead field technicians in repairs, maintenance, and customer-focused service. This permanent, full-time role demands strong technical leadership and a dedication to safety and quality.

You will coordinate staff and subcontractors, drive performance, and help grow repair contracts while ensuring compliance and reporting.

Qualifications

• Minimum 3 years’ experience as a Lift Fitter Commissioning Engineer or NZQF Level 4 qualification in Mechanical or Electrical.
• EWRB Electrical Installer or Electrician Registered or Limited Certificate or Provisional License.
• Full and clean NZ driver’s license.

Responsibilities

• Lead, coach, and develop a team of field technicians to deliver outstanding service.
• Build strong customer relationships and resolve enquiries promptly.
• Monitor maintenance performance, equipment reliability, and customer satisfaction.
• Ensure maintenance, repairs, inspections, and compliance requirements are completed to a high standard.
• Manage team performance, leave approvals, rostering, and resource planning.
• Identify and grow repair, upgrade, modernisation, and maintenance contract opportunities.
• Ensure accurate reporting, invoicing, and cost control across the service portfolio.
• Champion safety, quality, and continuous improvement through training and development.

Skills

Team leadership

Customer service focus

Strong communication

Problem solving

Accountability

Collaboration and teamwork

Education

NZQF Level 4 – Mechanical or Electrical

Trade Certificate or Diploma

Tools

Electrical Installer or Electrician certification

Job description

Location: Christchurch, Canterbury, New Zealand

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect bothamong colleagues and for the world around us. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.
In New Zealand, we employ over 170 people across our locations of Auckland, Tauranga, Hamilton, Wellington, Christchurch and Queenstown.

Join us as a

Your main responsibilities

We are looking for a Team Leader – to work primarily in repairs for our Service Department. This is a permanent,full-timeposition, you’ll be joining our Existing Installation and Maintenance team inChristchurch, New Zealand.

Your role will require you to provide guidance, direction and coordination of all field staff and subcontractors, and be organised in all aspects of the service & repair operations.

Your key to success will be your technical and leadership skills, as well as a keen focus on customer service.

Key responsibilities include:

• Lead, coach, and develop a team of field technicians to deliver outstanding service.
• Build strong customer relationships and resolve enquiries and issues promptly.
• Monitor maintenance performance, equipment reliability, and customer satisfaction.
• Ensure maintenance, repairs, inspections, and compliance requirements are completed to a high standard.
• Manage team performance, leave approvals, rostering, and resource planning.
• Identify and grow repair, upgrade, modernisation, and maintenance contract opportunities.
• Ensure accurate reporting, invoicing, and cost control across the service portfolio.
• Champion safety, quality, and continuous improvement through training and development.
• Be on a duty roster (typically at least once per month), to provide after-hours telephone support, acting as a key point of contact for operational coordination, escalation management, and support for the Call Centre and Technician teams.

What you bring

• Either a minimum experience of 3 years’ experience as a Lift Fitter Commissioning Engineer or a relevant qualification at NZQF Level 4 (Trade Certificate or Diploma) in the Mechanical or Electrical area.
• EWRB Electrical Installer or Electrician Registered or Limited Certificate or Provisional License.
• Full and clean NZ driver’s license
• Dedicated in working safely with a high focus on quality.
• A practical thinker and enjoys technical challenges.
• Highly accountable
• Work with flexibility and accountable with their actions.
• Ability to work under pressure and rapidly problem solve.
• Excellent communication and interpersonal skills
• Drives collaboration and teamwork
• Committed to providing an awesome customer experience.

What’s in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
• Compensation & Benefits: Base $38 - $48 per hour + Team Leader Allowance depending on qualification and experience, Company vehicle, Mobile phone, Annual bonus, employee of the month & year recognition with rewards, long service recognition and reward program, social club.

Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!