Service Center Team Manager

Alfa Laval; Hamilton; On-site; NZD 80,000 - 100,000; Full time

Benefits offered by this job

25 days annual leave

Death & Total permanent disability

Income protection

Perkbox Discounts Portal

Financial & Wellbeing Seminars

Job summary

Alfa Laval is seeking a Service Centre Leader in Hamilton to lead a high-performing team, ensuring efficient operations and customer satisfaction. The role involves managing daily service activities, optimizing workflows, and supporting service sales.

The ideal candidate will have proven leadership in a technical environment, with strong people management skills and a solid understanding of mechanical engineering principles. Benefits include 25 days annual leave and financial wellbeing seminars.

Qualifications

• Proven leadership experience in a technical or service centre environment.
• Strong people management, coaching, and development skills.
• Solid understanding of mechanical engineering, repair processes, and quality standards.
• Demonstrated commitment to safety, quality, and customer satisfaction.

Responsibilities

• Lead, develop, and motivate a high-performing Service Centre team.
• Oversee daily operations of the Service Centre, ensuring efficient workflow.
• Ensure all repair, maintenance, and refurbishment activities meet standards.
• Monitor and optimize capacity, productivity, and utilization of resources.
• Support the implementation of new processes and tools for operational excellence.
• Identify and implement opportunities for process improvement and cost efficiency.
• Lead local transformation and continuous improvement projects.
• Liaise with internal stakeholders to support customer needs.
• Support proactive service sales and lead generation.

Skills

Leadership

People management

Coaching

Mechanical engineering

Process improvement

Customer satisfaction

Job description

The Alfa Laval Story:

Every day, we get opportunities to make a positive impact—on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Applicants must possess full and unrestricted New Zealand working rights.

Location

Hamilton, Waikato

Benefits

• 25 days annual leave
• Death & Total permanent disability cover
• Income protection
• Perkbox Discounts Portal
• Financial & Wellbeing Seminars

What you will do:

• Lead, develop, and motivate a high-performing Service Centre team, fostering a customer-oriented and collaborative culture.
• Oversee daily operations of the Service Centre, ensuring efficient workflow, resource allocation, and timely delivery of service jobs.
• Ensure all repair, maintenance, and refurbishment activities meet Alfa Laval standards and customer expectations.
• Monitor and optimize capacity, productivity, and utilization of people, equipment, and facilities.
• Support the implementation of new processes, tools, and digital solutions to drive operational excellence.
• Identify and implement opportunities for process improvement, cost efficiency, and waste reduction.
• Support and lead local transformation and continuous improvement projects in alignment with Oceania and global strategies.
• Work closely with the Service Operations Manager - NZ and other Team Managers to ensure seamless service delivery and resource sharing across the region.
• Liaise with Coordination, Field Service, Sales, Customer Support Centre, and other internal stakeholders to support customer needs and business objectives.
• Support proactive service sales and lead generation in collaboration with relevant teams.

What you Possess:

• Proven leadership experience in a technical or service centre environment.
• Strong people management, coaching, and development skills.
• Solid understanding of mechanical engineering, repair processes, and quality standards.
• Demonstrated commitment to safety, quality, and customer satisfaction.