Service Centre Team Leader - Ops & Transformation

Alfa Laval Mid Europe GmbH; Hamilton; On-site; NZD 110,000 - 140,000; Full time

Benefits offered by this job

25 days annual leave

Death & Total permanent disability

Income protection

Perkbox Discounts Portal

Financial & Wellbeing Seminars

Job summary

Alfa Laval in Hamilton, NZ is seeking a hands-on Service Centre leader to develop a high-performing team, champion a customer‑oriented culture, and drive service excellence.

You will oversee daily operations, allocate resources, ensure repairs and refurbishments meet Alfa Laval standards, and lead continuous improvement aligned with Oceania and global strategies. Collaboration with Field Service, Sales, and Support teams is essential to deliver outstanding service.

Qualifications

• Proven leadership experience in a technical or service centre environment.
• Strong people management, coaching, and development skills.
• Solid understanding of mechanical engineering, repair processes, and quality standards.
• Commitment to safety, quality, and customer satisfaction.

Responsibilities

• Lead, develop, and motivate a high-performing Service Centre team, fostering a customer-oriented and collaborative culture.
• Oversee daily operations of the Service Centre, ensuring efficient workflow, resource allocation, and timely delivery of service jobs.
• Ensure all repair, maintenance, and refurbishment activities meet Alfa Laval standards and customer expectations.
• Monitor and optimize capacity, productivity, and utilization of people, equipment, and facilities.
• Support the implementation of new processes, tools, and digital solutions to drive operational excellence.
• Identify and implement opportunities for process improvement, cost efficiency, and waste reduction.
• Support and lead local transformation and continuous improvement projects in alignment with Oceania and global strategies.
• Work closely with the Service Operations Manager - NZ and other Team Managers to ensure seamless service delivery and resource sharing across the region.
• Liaise with Coordination, Field Service, Sales, Customer Support Centre, and other internal stakeholders to support customer needs and business objectives.
• Support proactive service sales and lead generation in collaboration with relevant teams.

Skills

Leadership

People management

Mechanical engineering

Repair processes

Safety standards

Job description

Alfa Laval in Hamilton, NZ is seeking a hands-on Service Centre leader to develop a high-performing team, champion a customer‑oriented culture, and drive service excellence.

You will oversee daily operations, allocate resources, ensure repairs and refurbishments meet Alfa Laval standards, and lead continuous improvement aligned with Oceania and global strategies. Collaboration with Field Service, Sales, and Support teams is essential to deliver outstanding service.