Service Centre Leader – Operations & Transformation

Alfa Laval; Hamilton; On-site; NZD 100,000 - 130,000; Full time

Benefits offered by this job

25 days annual leave

Death & Total permanent disability"

Income protection

Perkbox Discounts Portal

Financial & Wellbeing Seminars

Job summary

Alfa Laval in Hamilton, NZ is seeking a Service Centre Lead to drive a high‑performing team and deliver customer‑centric service.

You will oversee daily operations, ensure repairs meet Alfa Laval standards, and optimise capacity, using new processes and digital tools to push operational excellence across the Oceania region.

Collaborating with the Service Operations Manager NZ and cross‑functional teams, you will translate strategy into action and support proactive service sales.

Qualifications

• Proven leadership experience in a technical or service centre environment.
• Strong people management, coaching, and development skills.
• Solid understanding of mechanical engineering, repair processes, and quality standards.
• Demonstrated commitment to safety, quality, and customer satisfaction.

Responsibilities

• Lead, develop, and motivate a high-performing Service Centre team, fostering a customer-oriented and collaborative culture.
• Oversee daily operations of the Service Centre, ensuring efficient workflow, resource allocation, and timely delivery of service jobs.
• Ensure all repair, maintenance, and refurbishment activities meet Alfa Laval standards and customer expectations.
• Monitor and optimize capacity, productivity, and utilization of people, equipment, and facilities.
• Support the implementation of new processes, tools, and digital solutions to drive operational excellence.
• Identify and implement opportunities for process improvement, cost efficiency, and waste reduction.
• Support and lead local transformation and continuous improvement projects in alignment with Oceania and global strategies.
• Work closely with the Service Operations Manager - NZ and other Team Managers to ensure seamless service delivery and resource sharing across the region.
• Liaise with Coordination, Field Service, Sales, Customer Support Centre, and other internal stakeholders to support customer needs and business objectives.
• Support proactive service sales and lead generation in collaboration with relevant teams.

Skills

Leadership experience

People management

Coaching

Mechanical engineering

Repair processes

Quality standards

Safety

Customer satisfaction

Cross-functional collaboration

Job description

Alfa Laval in Hamilton, NZ is seeking a Service Centre Lead to drive a high‑performing team and deliver customer‑centric service.

You will oversee daily operations, ensure repairs meet Alfa Laval standards, and optimise capacity, using new processes and digital tools to push operational excellence across the Oceania region.

Collaborating with the Service Operations Manager NZ and cross‑functional teams, you will translate strategy into action and support proactive service sales.