Service Advisor - Timaru

Keith Andrews; Auckland; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Training on Fuso/Mercedes-Benz/Freight

Career development

Team oriented culture

Job summary

Keith Andrews in Timaru is seeking a Service Advisor to join our team. You will be the first point of contact for customers booking service and repair work, delivering clear advice on needs, timeframes and costs, and coordinating with our workshop staff to ensure smooth workflow.

You’ll bring strong communication and organisational skills, a customer‑facing background, and comfort with computer systems. We offer full product training across Fuso, Mercedes-Benz and Freightliner and a supportive,

Qualifications

• Previous experience in a Service Advisor or customer-facing role (automotive or transport industry an advantage)
• Strong communication and organisational skills
• A solutions-focused approach with the ability to juggle priorities
• Confidence with computer systems and attention to detail
• A team player attitude with a genuine passion for helping people

Responsibilities

• Be the first point of contact for customers booking in service and repair work
• Provide clear advice on service needs, timeframes and costs
• Coordinate workflow between customers and our workshop team
• Ensure accurate documentation and invoicing of jobs
• Deliver outstanding customer service every step of the way

Skills

Customer-facing experience

Communication skills

Organisational skills

Tools

CRM software

Job description

$70,000 - $90,000 / 40 hrs/week / Monday – Friday

Join the leaders in the transport world.

Keith Andrews, New Zealand’s largest Fuso dealership, representing FUSO, Mercedes-Benz and Freightliner, is looking for a Service Advisor to join our team in Timaru.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and wants to be part of a supportive, people-first workplace

What you’ll do:

• Be the first point of contact for customers booking in service and repair work
• Provide clear advice on service needs, timeframes and costs
• Coordinate workflow between customers and our workshop team
• Ensure accurate documentation and invoicing of jobs
• Deliver outstanding customer service every step of the way

What you’ll bring:

• Previous experience in a Service Advisor or customer-facing role (automotive or transport industry an advantage)
• Strong communication and organisational skills
• A solutions-focused approach with the ability to juggle priorities
• Confidence with computer systems and attention to detail
• A team player attitude with a genuine passion for helping people

What we offer:

• Competitive salary
• Full product training across Fuso, Mercedes-Benz and Freightliner
• Career development with NZ’s leading commercial vehicle network
• Supportive team culture with a focus on safety and wellbeing

At Keith Andrews, our people are the heart of our success. If you’re ready to take the next step in your career and want to work with world‑class brands in a company that values your contribution, we’d love to hear from you.