Service Manager - Whangarei

Keith Andrews; Whangarei; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Ongoing training

Career development opportunities

Staff benefits

Competitive remuneration

Job summary

Keith Andrews Trucks in Whangarei is seeking an experienced Service Manager to lead our service operation. You will head a hands-on team in automotive/heavy transport, focusing on customer service, productivity and safe, quality workshop delivery.

This role offers ongoing training, career development and a generous remuneration package in a Kiwi-owned business with a strong reputation in FUSO, Freightliner and Mercedes-Benz commercial vehicles.

Qualifications

• Proven leadership experience within automotive, truck or heavy transport service environment.
• Strong technical knowledge and problem-solving skills.
• Excellent communication and customer relationship skills.
• Commercial mindset with drive to achieve results.
• Ability to lead, motivate and develop a diverse team.
• Proactive, hands-on approach and commitment to continuous improvement.
• Strong focus on health, safety and quality.

Responsibilities

• Lead, coach and develop a high-performing service team.
• Drive workshop productivity, efficiency, quality and customer satisfaction.
• Manage workflow, resources and job allocation to ensure work is completed safely and on time.
• Build strong relationships with customers and key accounts.
• Monitor financial and operational performance and drive results against targets.
• Ensure high standards of health, safety, compliance and environmental practices.
• Support apprenticeships, training and ongoing team development.
• Work closely with Parts, Sales and other departments to deliver a seamless customer experience.
• Maintain strong product knowledge across FUSO, Freightliner and Mercedes-Benz.

Skills

Leadership

Customer relationship management

Strategic planning

Health, safety & environment

People development

Operations management

Problem-solving

Communication

Job description

Drive service excellence with a leading truck and commercial vehicle brand!

Due to an internal promotion, an exciting opportunity has become available for an experienced Service Manager to lead our Whangarei service operation.

Are you a strong leader who understands what it takes to run a successful automotive or heavy transport workshop? Do you thrive on delivering exceptional customer service, developing people and driving operational performance?

Keith Andrews Trucks is New Zealand's largest FUSO dealership and a key supplier of FUSO, Freightliner and Mercedes-Benz commercial vehicles. With a strong reputation across the transport industry, we're looking for a hands-on, commercially minded Service Manager to lead our Whangarei team.

What you’ll be responsible for

• Lead, coach and develop a high-performing service team.
• Drive workshop productivity, efficiency, quality and customer satisfaction.
• Manage workflow, resources and job allocation to ensure work is completed safely and on time.
• Build strong relationships with customers and key accounts.
• Monitor financial and operational performance and drive results against targets.
• Ensure high standards of health, safety, compliance and environmental practices.
• Support apprenticeships, training and ongoing team development.
• Work closely with Parts, Sales and other departments to deliver a seamless customer experience.
• Maintain strong product knowledge across FUSO, Freightliner and Mercedes-Benz.

What we’re looking for: Automotive or heavy transport experience is essential.

You’ll bring:

• Proven leadership experience within an automotive, truck or heavy transport service/workshop environment.
• Strong technical knowledge and sound problem-solving skills.
• Excellent communication and customer relationship skills.
• A commercially focused mindset with a drive to achieve results.
• The ability to lead, motivate and develop a diverse team.
• A proactive, hands-on approach and a commitment to continuous improvement.
• A strong focus on health, safety and quality.

Why Keith Andrews Trucks?

• Work with some of the biggest names in the commercial vehicle industry.
• Join a successful Kiwi-owned and operated business with over 30 years in the industry.
• Ongoing training and career development opportunities.
• Competitive remuneration and staff benefits.
• A supportive team environment where leadership, safety and performance matter.
• The opportunity to make a real impact on the success of our Whangarei operation.