Service Advisor – Automotive & Truck Brands, Customer-Centric

Keith Andrews; Timaru; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Product training

Career development

Safety & wellbeing

Job summary

Keith Andrews in Timaru is seeking a Service Advisor to join our team. You will be the first contact for customers booking service and repair work, provide clear advice on needs, timeframes and costs, and coordinate between customers and the workshop team.

We offer a competitive salary, full product training across Fuso, Mercedes-Benz and Freightliner, and a forward-looking, people-first workplace that values safety and wellbeing.

Qualifications

• Candidates should have experience in a service-advisor or customer-facing role.
• Strong communication and organisational skills are essential.
• Ability to work in a fast-paced environment and juggle priorities.

Responsibilities

• Be the first point of contact for customers booking in service and repair work.
• Provide clear advice on service needs, timeframes and costs.
• Coordinate workflow between customers and the workshop team.
• Ensure accurate documentation and invoicing of jobs.
• Deliver outstanding customer service at every step.

Skills

Customer service

Communication

Organisational skills

Team player

Problem solving

IT skills

Job description

Keith Andrews in Timaru is seeking a Service Advisor to join our team. You will be the first contact for customers booking service and repair work, provide clear advice on needs, timeframes and costs, and coordinate between customers and the workshop team.

We offer a competitive salary, full product training across Fuso, Mercedes-Benz and Freightliner, and a forward-looking, people-first workplace that values safety and wellbeing.