Customer Service Advisor - Hamilton

Scania New Zealand; Waikato; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Annual bonus scheme

Subsidised Medical Insurance

Inclusive team culture

Growth and development opportunities

Job summary

Scania New Zealand in Hamilton is seeking an experienced Customer Service Advisor to strengthen the Aftersales team. You will manage customer interactions, schedule vehicles and ensure accurate documentation, while coordinating with the workshop to meet customer expectations.

Ideal candidates bring strong communication skills, a proactive approach, and a background in transport or automotive parts. This role offers a dynamic, team‑oriented environment with opportunities for development.

Qualifications

• Minimum experience in customer service, preferably in transport/auto sector.
• Strong communication and interpersonal skills with ability to manage stakeholders.
• Excellent planning, organisation and problem-solving capabilities.

Responsibilities

• Schedule vehicles and provide updates to customers, both external and internal.
• Manage and ensure accuracy of all documentation.
• Create work orders, allocate work to the workshop and arrange invoicing.

Skills

Customer service

Communication

Interpersonal skills

Planning & organisation

Problem solving

Stakeholder management

Job description

Role Summary

Join our Hamilton team & showcase your excellent customer relationships. Vehicle/transport industry experience preferable.

Job Responsibilities

Life at Scania

From small beginnings in Sweden over 130 years ago, we’re excited to say that Scania today, is one of the world’s most recognised and respected commercial vehicle brands.

Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor‑made for our challenging New Zealand roads.

We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like "why?" or "what if?" and go beyond what’s easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.

Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.

What You Will Do

Working for Scania is not just about the job. It is about you too. Our people are our strength.

Based at our Hamilton branch, part of the Aftersales Team, you will work closely with the Service Team to ensure customers needs and expectations are achieved throughout their Scania experience.

• Exceptional communications with external and internal customers, written and verbal, to schedule vehicles and provide updates
• Managing and ensuring accuracy of all documentation
• Creating work orders, allocating work to the workshop and invoicing

Who You Are

We are looking for an experienced and proactive Customer Service Advisor to join our Hamilton team.

Your excellent communication and interpersonal skills will help you to drive positive business outcomes.

You will have

• Strong knowledge of the transport, automotive, heavy vehicle, or parts industry
• Experience dealing with suppliers, purchasing, inventory and logistics processes
• Technical understanding of heavy vehicles, workshop operations or aftermarket support
• Strong communication and stakeholder management skills
• Excellent planning, organisation and problem‑solving capability
• A proactive mindset with a passion for customer service and operational excellence

What We Can Offer You

• Eligibility for an annual company bonus scheme
• Subsidised Medical Insurance
• A dynamic and inclusive work culture - be part of a great team environment
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
• A company that is growing with potential for career progression

Applicants must have full New Zealand working rights to apply for this role.

Formal offer of employment is subject to standard pre‑employment checks including medical and other background checks.

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.