Truck Service Advisor – Waikato (Fixed-Term)

Commercial Autos Limited; Hamilton; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Southern Cross Health Insurance

Long Service Awards

Active Social Club

Birthday Gift

Free Parking!

Job summary

Commercial Autos Limited - CAL Isuzu Hamilton is seeking a Service Advisor on a fixed-term maternity leave cover. You will be the link between customers and the workshop, ensuring a smooth service experience from booking to handover.

Join a busy, supportive team at one of New Zealand’s leading truck dealerships. You will deliver excellent customer service, manage bookings, and keep customers informed on timelines, costs and required work, while supporting the service team in daily coordination.

Qualifications

• Experience as a Service Advisor or in automotive/customer service roles.
• Strong communication and customer service focus.
• Able to manage multiple priorities in a fast-paced environment.
• Proficient with computer systems and service scheduling tools.
• Detail-oriented, organised and team-focused.

Responsibilities

• Welcoming and assisting customers in a professional and friendly manner
• Receiving, recording, and managing service bookings and job requests
• Liaising between customers and workshop technicians regarding job progress
• Providing accurate updates on timelines, costs, and required work
• Preparing job cards, invoices, and service documentation
• Maintaining strong customer communication throughout the repair process
• Supporting the workshop and service team with daily coordination
• Ensuring all service administration is completed accurately and efficiently

Skills

Customer service

Communication

Organisational skills

Multi-tasking

Computer systems

Tools

Service scheduling software

Job description

Commercial Autos Limited - CAL Isuzu Hamilton is seeking a Service Advisor on a fixed-term maternity leave cover. You will be the link between customers and the workshop, ensuring a smooth service experience from booking to handover.

Join a busy, supportive team at one of New Zealand’s leading truck dealerships. You will deliver excellent customer service, manage bookings, and keep customers informed on timelines, costs and required work, while supporting the service team in daily coordination.