Experienced Service Advisor - BYD North Shore

Andrew Simms; Marlborough; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Training opportunities

Career progression

Job summary

Andrew Simms BYD North Shore is seeking an experienced Service Advisor to guide customers from drop-off to pickup, ensuring professional service and effective communication with the workshop team. You will build strong customer relationships, identify needs, and manage bookings and estimates to deliver a seamless service experience.

Ideal candidates bring automotive service advisory experience, outstanding customer service, and excellent communication.

Qualifications

• Previous experience as a Service Advisor within the automotive industry.
• Outstanding customer service skills and a genuine passion for looking after customers.
• Excellent communication skills, both written and verbal.
• Strong organisational and time management abilities.
• The ability to work effectively in a busy, fast-paced environment.
• High attention to detail and accuracy in administration.
• A positive, professional attitude and solution focused approach.
• Experience using dealership management systems and digital tools such as Super Service Triage, would be advantageous.
• A full New Zealand driver's licence.

Responsibilities

• As a Service Advisor, manage the customer journey from vehicle drop-off through to collection.
• Build strong relationships with customers and identify their needs, communicating with workshop teams and keeping customers informed.
• Coordinate bookings, prepare estimates, manage repair authorisations, and ensure high standards of work and a seamless customer experience.
• Demonstrate strong organisational skills, attention to detail, and ability to prioritise multiple tasks.

Skills

Customer service

Communication

Organisation

Time management

Attention to detail

Problem solving

NZ Driver's licence

Tools

Super Service Triage

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Experienced Service Advisor - BYD North Shore

BYD isn't just the world's fastest-growing electric vehicle brand, it's one of the world's leading innovators in electric mobility, battery technology and sustainable transport. With award-winning electric and plug-in hybrid vehicles, cutting-edge technology and exceptional value, BYD is transforming the automotive industry and rapidly becoming a brand of choice for Kiwi drivers.

As demand for BYD vehicles continues to grow across New Zealand, we're looking for an Experienced Service Advisor to join the team at Andrew Simms BYD North Shore.

As part of the Andrew Simms Group, one of New Zealand's leading automotive dealer groups, you'll play a key role in delivering an outstanding ownership experience for our customers. You'll be the vital link between our customers and workshop team, ensuring every service visit is professional, efficient and exceeds expectations.

If you're passionate about customer service, thrive in a fast-paced environment and have a proven background in automotive service advising, we'd love to hear from you.

About The Role

As a Service Advisor, you'll be responsible for managing the customer journey from vehicle drop-off through to collection. You'll build strong relationships with customers, accurately identify their needs, communicate effectively with our workshop team and keep customers informed throughout the service process.

You’ll coordinate bookings, prepare estimates, manage repair authorisations and ensure all work is completed to the highest standard while delivering a seamless customer experience. Your organisational skills, attention to detail and ability to prioritise multiple tasks will be critical to your success.

What We're Looking For

• Previous experience as a Service Advisor within the automotive industry.
• Outstanding customer service skills and a genuine passion for looking after customers.
• Excellent communication skills, both written and verbal.
• Strong organisational and time management abilities.
• The ability to work effectively in a busy, fast-paced environment.
• High attention to detail and accuracy in administration.
• A positive, professional attitude and solution focused approach.
• Experience using dealership management systems and digital tools such as Super Service Triage, would be advantageous.
• A full New Zealand driver's licence.

What's In It for You

• Competitive remuneration package.
• Use of a company vehicle.
• Ongoing manufacturer training and professional development.
• Genuine career progression opportunities within the Andrew Simms Group.
• The opportunity to work with one of the world's fastest-growing automotive brands.
• A supportive and collaborative team environment.
• Modern dealership facilities and the latest automotive technology.
• The chance to be part of the exciting growth of the EV and hybrid vehicle market.

Andrew Simms Group operates ten dealership locations across Auckland and the South Island and proudly represents Mitsubishi, Kia, Nissan, BYD, DENZA, Jeep, RAM, Alfa Romeo, Fiat, Maserati and GWM. We are passionate about developing our people and creating opportunities for long-term career growth.

If you're an experienced Service Advisor who takes pride in delivering exceptional customer experiences and wants to join a growing, forward-thinking brand.