Service Advisor

CablePrice NZ Ltd.; Christchurch; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Discount fuel card

Training & career development

Uniform & PPE

Boost employee benefits

Job stability

Positive culture

One NZ plans

Refer a Friend bonus

Employee Assistance Programme

Job summary

CablePrice NZ Ltd invites applications for a Service Advisor at our Christchurch branch. You will be the main contact for customers throughout the service journey, ensuring timely information, a positive experience, and value is maximised as maintenance work is delivered.

We seek someone with excellent customer service, strong organisational and communication skills, and the ability to work with the workshop to optimise resources.

Qualifications

• Experience in customer service roles.
• Ability to prioritise and multitask in a fast-paced environment.
• Strong organisational and communication skills.

Responsibilities

• Provide complete service solutions and keep customers informed at every stage.
• Work closely with the workshop to maximise efficiency and resource use.
• Maintain proactive service scheduling and excellent customer communication.
• Promote a positive customer experience and value in every interaction.
• Ensure health and safety standards are observed.

Skills

Customer service

Organisational skills

Interpersonal skills

Communication

Time management

Problem solving

Tools

CRM software

MS Office

Job description

Ready for your next career move?

Due to an internal promotion, an exciting opportunity has become available for an enthusiastic Service Advisor to join our Christchurch branch. This role is integral to the success of CablePrice, we are looking for someone with a positive attitude, a passion for customer service, and a genuine desire to learn and grow. In return, we'll provide ongoing support, development opportunities, and the chance to be part of a company that values its people and promotes from within.

In this role, your focus will be to provide a complete solution for the delivery of maintenance of service work to customers, ensuring the customer experience is positive and value is maximised. You will become the point of contact for our customer, providing relevant, accurate, and timely information through each stage of the service process, ensuring customer expectations are exceeded.

Responsibilities include:

• Health and Safety commitment - it is our number one priority here at CablePrice
• Working on after sales profitability using professional sales techniques
• Working closely with the workshop to maximise utilisation of resources
• Managing the work in progress (WIP) in partnership with the workshop
• Liaising with customers professionally both in person and by phone and keeping them informed of progress with any jobs
• Proactive service scheduling

You will have:

• Excellent customer service skills
• Proven organisational and planning skills
• Excellent interpersonal skills both verbal & written
• The ability to positively engage with and influence all parts of the business
• High level of computer literacy
• Perform under pressure and to prioritise and multitask in a time-driven environment
• Demonstrated problem solving, logistics and/or service experience
• A ‘can do’ attitude that keeps you going when the going gets tough. Like our machines, you're tough, reliable and productive
• Knowledge of the heavy equipment industry would be desirable and will prove beneficial

Why join us at CablePrice:

• Competitive Remuneration package: A rewarding salary aligned with your skills and experience
• Company Health Insurance: Southern Cross 'Wellbeing One' plan provided to all staff, plus discounted premiums for your immediate family
• Discount Fuel card
• Training & Career Development Opportunities: We have a commitment to our employees to help them develop with ongoing coaching, training, and professional development
• Uniform & PPE Gear: Customer-facing employees and technicians are supplied with uniforms and PPE gear
• Boost Employee Benefits Program: Boost connects our employees with amazing discounts and offers from over 50 of New Zealand's favourite brands and stores
• Stability: Work for a well-established, reputable company in a permanent full-time position (40 hour week) with long-term job security
• Company Culture: Supportive management who value your input in finding new and improved ways to achieve success
• One NZ: Discounted monthly mobile plans and broadband packages
• Refer a Friend Bonus: Employees can earn up to $2000 with a successful referral
• Employee Assistance Programme (EAP): Enables employees to access services to address personal and professional challenges, enhancing their wellbeing, and promoting happiness and productivity in the workplace

About us

CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Tigercat Forestry Equipment, Bell Equipment, HSC Cranes, Montabert and Isuzu Industrial Engines. We are also authorised sales, parts and service dealer for Isuzu Trucks in Wellington.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

If you want to work with the best, are passionate about excellent customer service and want a successful future with CablePrice then this is the perfect role for you.