Service Advisor

Giltrap; Christchurch, Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Ongoing training

CARE Programme for Health and Wellbe@-

Birthday paid day off

Volunteer days (2 paid)

Work vehicle access

Job summary

Giltrap Group is seeking a motivated Service Advisor in Christchurch to join our team. You will coordinate between the workshop and customers, manage service bookings, and ensure precise documentation. This role offers growth potential and a clear path to impactful work.

We value clear communication, excellent customer service, and attention to detail. A valid driver license is required, and mechanical knowledge is advantageous.

Qualifications

• Experience in a similar role or workshop environment.
• Ability to explain technical concepts to customers.
• Attention to detail and accurate documentation.

Responsibilities

• Maintain seamless communication between workshop and customers (internal and external).
• Manage bookings and service schedules with precision.
• Ensure accurate completion of all documentation.
• Monitor systems/processes for continuous improvement and provide feedback.

Skills

Communication

Customer service

Administration

Driver license

Technical knowledge

Mechanical experience

Job description

Are you ready to steer your career in the right direction? We have an exciting opportunity for a motivated Service Advisor to join our team. This role promises growth potential and the chance to make a real impact. Your key responsibilities will include:

• Maintaining seamless communication between the workshop and customers (both internal and external), ensuring everyone is on the same page
• Managing bookings and service schedules with precision, keeping everything running smoothly
• Ensuring the accurate completion of all documentation, leaving no detail overlooked
• Monitoring systems and processes for continuous development, and providing valuable feedback to drive improvements

About You

Our ideal candidate should have previous experience in a similar role, or within a workshop environment. Alternatively, you may be someone with previous customer service experience and a passion for cars! We're looking for someone who brings:

• Exemplary communication, with the ability to effectively communicate technical concepts to customers
• Excellent customer service skills to build lasting impressions with our valued customers
• Administration skills with a keen eye for detail
• A full, clean, and current driver license
• The ability to quickly master new systems and procedures
• Mechanical experience or technical knowledge is advantageous

What We Offer

When you join Giltrap Group, you're joining New Zealand's leading automotive group. We provide training, ongoing support, and genuine career prospects. You'll enjoy a competitive pay rate paired with a generous commission structure, access to a work vehicle, and:

• Ongoing training and opportunities to gain qualifications: We invest in your professional growth with continuous learning and development programmes.
• Comprehensive CARE Programme for Health and Wellbeing: Our CARE Programme includes initiatives to support your physical, mental, and general wellbeing.
• A paid day off on your birthday: Celebrate your special day with a paid day off on your birthday.
• 2 paid days off to volunteer at a community organisation: Give back to the community with two paid days off to volunteer

About Us

At Giltrap Group, we're more than just a business - we're a family-owned New Zealand company with a passion for cars and a commitment to our people. Our shared vision is to be a great New Zealand company driven by the love of cars. We excel in customer service and build enduring partnerships, by valuing each other, working together, and going the extra mile every time.