Senior Telecommunications Engineer

Health New Zealand | Te Whatu Ora; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Senior Telecommunications Engineer to provide technical leadership across complex ICT environments and enterprise voice services in New Zealand. You will guide planning, implementation, and service optimisation while mentoring engineers and engaging with internal stakeholders and external vendors.

The role contributes to national digital operations, supports on-call rosters, and aligns with Te Tiriti o Waitangi and health equity principles.

Qualifications

• Experience in supporting, maintaining and improving complex ICT environments.
• Bachelor's degree in ICT, telecommunications or related field; postgraduate qualifications are a plus.
• Strong understanding of enterprise telephony and unified communications.
• ITIL or service management certifications are desirable.

Responsibilities

• Provide technical leadership across complex telecommunications and IT environments.
• Lead technical planning, implementation and service optimisation.
• Mentor engineers and collaborate with internal teams and external vendors.
• Develop technical standards and processes to support enterprise voice services.

Skills

Technical leadership

Problem solving

Stakeholder engagement

Mentoring

Team collaboration

Education

Bachelor's degree in ICT/telecommunications or related field

Postgraduate qualification desirable

Tools

Cisco Unified Communications

SIP

PSTN

SBCs

Voice gateways

Dial plans

Call routing

IVR systems

Nortel/Avaya CS1000

Job description

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

We are looking for an experienced Senior Telecommunications Engineer to provide technical leadership and expert guidance across complex telecommunications and IT environments. In this role, you will lead technical initiatives, identify opportunities for improvement and ensure the delivery of high-quality, reliable and efficient telecommunications services that meet the organisation's evolving needs.

You will play an important role in technical planning, implementation and service optimisation, while contributing to the development of technical standards, processes and best practices. Working closely with the Digital Services Network and Communications Teams and external vendors, you will provide technical expertise, resolve complex issues and support the successful delivery of projects and services.

You will also support and mentor other engineers, encourage continuous improvement and contribute to national and regional ways of working across Digital Operations.

About the Team/Service/ Location

You will be part of the Digital Operations team within Health New Zealand | Te Whatu Ora, working alongside technical specialists and leaders to deliver and maintain reliable digital and telecommunications services across the organisation.

The team works collaboratively with internal stakeholders, senior leaders and external service providers to resolve technical issues, improve service delivery and support the organisation's wider digital priorities. There is a strong focus on simplifying processes, adopting innovative approaches and continuously improving the way services are delivered.

This role contributes to telecommunications services that support healthcare delivery across New Zealand. Occasional travel and work outside normal business hours may be required, including participation in an on-call roster.

About you

You are an experienced telecommunications or ICT professional with strong technical knowledge and the ability to provide leadership and guidance across complex technical environments. You bring a proactive approach to problem-solving, enjoy identifying opportunities for improvement and can deliver effective technical solutions while maintaining high service standards.

You are a collaborative and adaptable professional who can build positive relationships with colleagues, senior stakeholders and external vendors. You are confident mentoring other engineers, sharing technical knowledge and contributing to a positive team environment. You also understand the importance of Te Tiriti o Waitangi, equity, health and safety, and continuous improvement in delivering services that support all communities.

You will bring:

• Significant experience supporting, maintaining and improving complex ICT environments, with demonstrated capability in service availability, stability, security, compliance, technical leadership and complex problem solving.
• Extensive relevant industry experience, including technical support and the optimisation of complex IT environments, supported by a bachelor's degree in ICT, telecommunications or a related technology field. A relevant postgraduate qualification may complement significant industry experience.
• Strong understanding and experience across enterprise telephony and unified communications, including Cisco Unified Communications, SIP, PSTN, carrier services, SBCs, voice gateways, dial plans, call routing and end-user communications.
• Experience supporting contact centre and associated communications technologies, including IVR, queuing, call routing, recording, reporting and telephony integrations.
• Understanding and experience supporting legacy telephony environments, including Nortel/Avaya CS1000, and delivering upgrades, migrations and transition to strategic voice platforms.
• Experience in technical planning, solution implementation, lifecycle management, resilience and service continuity, including developing technical standards and processes and managing the network, infrastructure, security and platform dependencies supporting enterprise voice services.
• Demonstrated ability to troubleshoot and resolve complex technical issues, deliver high-quality solutions, and provide technical guidance, oversight and mentoring across complex environments.
• Strong communication and stakeholder engagement skills, supported by a bachelor's degree in a relevant ICT, telecommunications or technology-related field. ITIL or other service management certifications are desirable.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: HNZ/1956712

Location:

North Island - Auckland - Central Auckland

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Information Technology - Information Technology