Senior Telecommunications Engineer

Marketplace; Auckland; Hybrid; NZD 120,000 - 180,000; Full time

Job summary

Health New Zealand | Te Whatu Ora seeks a Senior Telecommunications Engineer to lead, plan, implement and optimise complex telecom and IT environments across the organisation. You will mentor engineers, define standards and work with external vendors to ensure high reliability and service continuity.

The role is based in Auckland, with occasional travel and on-call responsibilities, contributing to national and regional improvements in digital and telecommunications delivery for public health

Qualifications

• Extensive experience leading ICT and telecommunications environments.
• Bachelor's degree in ICT, telecommunications or related field.
• Postgraduate qualification is desirable.
• Strong knowledge of enterprise telephony and UC technologies.
• ITIL or service management certifications are desirable.

Responsibilities

• Provide technical leadership across complex telecom and IT environments.
• Plan, implement and optimise telecommunications services.
• Develop technical standards, processes and best practices.
• Mentor engineers and drive continuous improvement.
• Collaborate with vendors and internal teams; participate in on-call duties.

Skills

Senior leadership

Problem solving

Stakeholder engagement

Technical mentorship

ITIL awareness

Education

Bachelor's degree in ICT or telecommunications

Postgraduate qualification (desirable)

Tools

Cisco Unified Communications

SIP

PSTN

SBCs

Voice gateways

Dial plans

Call routing

Job description

# Senior Telecommunications Engineer at Te Whatu Ora, Auckland## Mō tēnei tūranga mahi | About this role* Auckland, New Zealand* Permanent, full-time roleHealth New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.**About the Role**We are looking for an experienced Senior Telecommunications Engineer to provide technical leadership and expert guidance across complex telecommunications and IT environments. In this role, you will lead technical initiatives, identify opportunities for improvement and ensure the delivery of high-quality, reliable and efficient telecommunications services that meet the organisation's evolving needs.You will play an important role in technical planning, implementation and service optimisation, while contributing to the development of technical standards, processes and best practices. Working closely with the Digital Services Network and Communications Teams and external vendors, you will provide technical expertise, resolve complex issues and support the successful delivery of projects and services.You will also support and mentor other engineers, encourage continuous improvement and contribute to national and regional ways of working across Digital Operations.**About the Team/Service/ Location**You will be part of the Digital Operations team within Health New Zealand | Te Whatu Ora, working alongside technical specialists and leaders to deliver and maintain reliable digital and telecommunications services across the organisation.The team works collaboratively with internal stakeholders, senior leaders and external service providers to resolve technical issues, improve service delivery and support the organisation's wider digital priorities. There is a strong focus on simplifying processes, adopting innovative approaches and continuously improving the way services are delivered.This role contributes to telecommunications services that support healthcare delivery across New Zealand. Occasional travel and work outside normal business hours may be required, including participation in an on-call roster.**About you**You are an experienced telecommunications or ICT professional with strong technical knowledge and the ability to provide leadership and guidance across complex technical environments. You bring a proactive approach to problem-solving, enjoy identifying opportunities for improvement and can deliver effective technical solutions while maintaining high service standards.You are a collaborative and adaptable professional who can build positive relationships with colleagues, senior stakeholders and external vendors. You are confident mentoring other engineers, sharing technical knowledge and contributing to a positive team environment. You also understand the importance of Te Tiriti o Waitangi, equity, health and safety, and continuous improvement in delivering services that support all communities.**You will bring:*** Significant experience supporting, maintaining and improving complex ICT environments, with demonstrated capability in service availability, stability, security, compliance, technical leadership and complex problem solving.* Extensive relevant industry experience, including technical support and the optimisation of complex IT environments, supported by a bachelor's degree in ICT, telecommunications or a related technology field. A relevant postgraduate qualification may complement significant industry experience.* Strong understanding and experience across enterprise telephony and unified communications, including Cisco Unified Communications, SIP, PSTN, carrier services, SBCs, voice gateways, dial plans, call routing and end-user communications.* Experience supporting contact centre and associated communications technologies, including IVR, queuing, call routing, recording, reporting and telephony integrations.* Understanding and experience supporting legacy telephony environments, including Nortel/Avaya CS1000, and delivering upgrades, migrations and transition to strategic voice platforms.* Experience in technical planning, solution implementation, lifecycle management, resilience and service continuity, including developing technical standards and processes and managing the network, infrastructure, security and platform dependencies supporting enterprise voice services.* Demonstrated ability to troubleshoot and resolve complex technical issues, deliver high-quality solutions, and provide technical guidance, oversight and mentoring across complex environments.* Strong communication and stakeholder engagement skills, supported by a bachelor's degree in a relevant ICT, telecommunications or technology-related field. ITIL or other service management certifications are desirable.**Working for Health New Zealand**Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community**.** We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.**How to Apply**To apply please click “apply now.” All applications must be submitted through our online careers' portal by 23 November. If you have any questions about the role, please contact Roshni George at [e-mail]## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Te Whatu Ora || Location: | Auckland || Position type: | Permanent Full time || Category: | IT & computing || Date listed: | 10-Nov-2026 || Salary range: | N/A || Closing date: | 23-Nov-2026 || Reference: | HNZ/1956712 || Attachment: | Position Description - Senior Telecommunications Engineer.pdf (PDF, 270KB)Job Description || File links: | || Website: | |Note: You may be redirected to the employer's careers website.