Senior Technical Claims Leader

IAG; Wellington; On-site; NZD 180,000 - 260,000; Full time

Benefits offered by this job

KiwiSaver 4.5%

Annual leave 20 days + 5 days MyLeave

Insurance discount up to 50%

Health & wellbeing payment NZ$500

Parental leave 14 weeks

LinkedIn Learning access

IAG Academy and study assistance

Secondment opportunities

Job summary

IAG in New Zealand seeks a Manager, Technical Claims to lead the Technical Claims function within the Broker and Specialist Claims team. You will guide complex, high-value claims across retail and intermediated brands, acting as the senior technical authority and partnering with brokers to achieve fair outcomes.

You’ll represent IAG in negotiations, build trusted relationships with brokers, insurers and legal partners, and contribute to strategic priorities while strengthening technical

Qualifications

• Significant general insurance and claims leadership experience.
• Experience managing complex, high-value, disputed or litigated claims.
• Demonstrated ability to make timely, well-reasoned decisions in complex situations.
• Proven ability to influence senior internal and external stakeholders and build trusted relationships.
• Legal qualifications or experience with complex claims litigation would be advantageous.

Responsibilities

• Provide strategic leadership and oversight for one of IAG's largest, most complex claims.
• Ensure complex claims are managed with clear strategies, timely decisions and appropriate consideration of policy cover and legal advice.
• Establish and maintain effective technical governance, quality assurance and review practices for complex claims.
• Build and maintain trusted relationships with senior broker contacts, insurers, reinsurers, customers and external stakeholders.
• Contribute to the strategic direction and overall performance of Broker and Specialist Claims.
• Lead or sponsor initiatives that improve technical capability, claims quality, process efficiency and customer experience.

Skills

Claims leadership

Strategic thinking

Stakeholder management

Decision making

Negotiation

Insurance knowledge

Education

Legal qualifications

Job description

IAG in New Zealand seeks a Manager, Technical Claims to lead the Technical Claims function within the Broker and Specialist Claims team. You will guide complex, high-value claims across retail and intermediated brands, acting as the senior technical authority and partnering with brokers to achieve fair outcomes.

You’ll represent IAG in negotiations, build trusted relationships with brokers, insurers and legal partners, and contribute to strategic priorities while strengthening technical