Manager, Claims Settlements (Commercial)

IAG; Auckland; On-site; NZD 140,000 - 200,000; Full time

Benefits offered by this job

KiwiSaver 4.5% employer

Annual leave 20 days

MyLeave 5 days

Personal insurance discount 50%

Health & wellbeing allowance

Parental leave 14 weeks

Learning opportunities

Job summary

IAG is seeking a Manager, Technical Claims to lead the Technical Claims function within the Broker and Specialist Claims team across our NZ brands. You will oversee complex, high-value claims and act as the senior technical authority for brokers and partners.

Based in Auckland, Wellington or Christchurch, this permanent, full-time role focuses on strategic leadership, governance, and delivering fair outcomes in challenging claim matters.

Qualifications

• Senior leadership experience in general insurance and claims.
• Proven ability to oversee complex, high-value, disputed or litigated claims.
• Strong decision making in complex, ambiguous situations with sound judgement.

Responsibilities

• Provide strategic leadership and oversight for one of IAG's largest, most complex claims.
• Ensure claims are managed with clear strategies, timely decisions and appropriate consideration of policy cover and legal advice.
• Establish governance, QA and review practices for complex claims and high-risk decisions.
• Build trusted relationships with brokers, insurers, reinsurers and external stakeholders.
• Contribute to overall performance of Broker and Specialist Claims and drive improvements.
• Lead initiatives that improve technical capability, claims quality and customer experience.

Skills

General insurance leadership

Claims leadership

Strategic direction

Stakeholder management

Negotiation

Education

Legal qualifications (advantageous)

Job description

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

As Manager, Technical Claims, you'll lead the Technical Claims function within the Broker and Specialist Claims team, overseeing the resolution of complex, high-value and strategically significant claims across our retail and intermediated insurance brands. Acting as the senior technical authority and a trusted partner to brokers, you'll guide challenging claim matters, negotiate significant settlements, and deliver fair outcomes.

You'll represent IAG in significant claims discussions, negotiations and partner engagements, building trusted relationships with brokers and industry stakeholders. As a member of the Broker and Specialist Claims Leadership Team, you'll contribute to strategic priorities, strengthen technical capability and help drive the overall performance and success of the business.

This is a permanent full-time role based in Tāmaki Makaurau (Auckland), Ōtautahi (Christchurch) or Te Whanganui-a-Tara (Wellington).

Ngā Mahi Hei Whakatutuki Māu | What You'll Do

• Provide strategic leadership and oversight for one of IAG's largest, most complex, high-value, disputed and legally challenging claims managed within the function.


• Ensure complex claims are managed with clear strategies, timely decisions and appropriate consideration of policy cover, legal advice, customer and broker impacts, financial exposure and commercial outcomes.


• Establish and maintain effective technical governance, quality assurance and review practices for complex claims and high-risk decisions.


• Build and maintain trusted relationships with senior broker contacts, other insurers, reinsurers, customers where appropriate, legal firms, loss adjusters, technical experts, service providers and other external stakeholders.


• Contribute to the strategic direction and overall performance of Broker and Specialist Claims, including customer, partner, operational, financial and risk outcomes.


• Lead or sponsor initiatives that improve technical capability, claims quality, process efficiency, data insight and the experience of customers and partners.

Ōu Pūkenga me ōu Wheako | What You'll Bring

• Significant general insurance and claims leadership experience, including commercial insurance.


• Experience managing, overseeing or providing strategic direction on complex, high-value, disputed or litigated claims.


• Demonstrated ability to make timely, well-reasoned decisions in complex and ambiguous situations, and to support others to exercise sound judgement.


• Proven ability to influence senior internal and external stakeholders, navigate competing interests and build trusted strategic relationships.


• Legal qualifications or substantial experience working with complex claims litigation and insurance law would be advantageous.

Tā Mātau ki a Koutou| What We Offer

• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.


• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).


• Up to 50% off personal insurance, including home and motor insurance.


• Annual $500 health & wellbeing payment.


• 14 Weeks paid parental leave.


• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.


• employment type eligibility criteria apply

Applications close: Monday 12 October 2026 11:59PM NZST