Senior Financial Claims Lead — NZ

Willis Towers Watson; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

Willis Towers Watson in Auckland seeks a Senior Claims Advisor with strong financial lines claims experience and liability background to support our Pacific Claims Team. You will provide technical advice to NZ clients, manage complex claims, and negotiate settlements.

Responsibilities include mentoring Claims Advisors, guiding brokers, liaising with global counterparts, and contributing to claims management leadership.

Qualifications

• 6+ years of financial lines and liability claims management experience.
• Law degree or equivalent preferred but not required.
• Cert IV in general insurance and diploma preferred but not required.
• Must hold regulatory licenses/permissions as per local law.
• Well-organised, detail-focused, and professional.

Responsibilities

• Manage claims portfolio for Financial and Casualty lines.
• Advise clients on negotiations and settlements with brokers.
• Guide brokers to manage client expectations.
• Demonstrate claims management expertise to clients/prospects.
• Negotiate with insurers and representatives on clients' behalf.
• Resolve coverage disputes with all relevant parties.
• Mentor Claims Advisors and provide thought leadership.

Skills

Excellent verbal and written comm.

Relationship-building

Training & presentations

Education

Law degree or equivalent

General insurance qualifications (Cert IV/diploma)

Tools

Microsoft Office

Outlook

Job description

Willis Towers Watson in Auckland seeks a Senior Claims Advisor with strong financial lines claims experience and liability background to support our Pacific Claims Team. You will provide technical advice to NZ clients, manage complex claims, and negotiate settlements.

Responsibilities include mentoring Claims Advisors, guiding brokers, liaising with global counterparts, and contributing to claims management leadership.