Manager, Claims Settlements (Commercial)

IAG; Wellington; On-site; NZD 180,000 - 260,000; Full time

Benefits offered by this job

KiwiSaver 4.5%

Annual leave 20 days + 5 days MyLeave

Insurance discount up to 50%

Health & wellbeing payment NZ$500

Parental leave 14 weeks

LinkedIn Learning access

IAG Academy and study assistance

Secondment opportunities

Job summary

IAG in New Zealand seeks a Manager, Technical Claims to lead the Technical Claims function within the Broker and Specialist Claims team. You will guide complex, high-value claims across retail and intermediated brands, acting as the senior technical authority and partnering with brokers to achieve fair outcomes.

You’ll represent IAG in negotiations, build trusted relationships with brokers, insurers and legal partners, and contribute to strategic priorities while strengthening technical

Qualifications

• Significant general insurance and claims leadership experience.
• Experience managing complex, high-value, disputed or litigated claims.
• Demonstrated ability to make timely, well-reasoned decisions in complex situations.
• Proven ability to influence senior internal and external stakeholders and build trusted relationships.
• Legal qualifications or experience with complex claims litigation would be advantageous.

Responsibilities

• Provide strategic leadership and oversight for one of IAG's largest, most complex claims.
• Ensure complex claims are managed with clear strategies, timely decisions and appropriate consideration of policy cover and legal advice.
• Establish and maintain effective technical governance, quality assurance and review practices for complex claims.
• Build and maintain trusted relationships with senior broker contacts, insurers, reinsurers, customers and external stakeholders.
• Contribute to the strategic direction and overall performance of Broker and Specialist Claims.
• Lead or sponsor initiatives that improve technical capability, claims quality, process efficiency and customer experience.

Skills

Claims leadership

Strategic thinking

Stakeholder management

Decision making

Negotiation

Insurance knowledge

Education

Legal qualifications

Job description

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

As Manager, Technical Claims, you'll lead the Technical Claims function within the Broker and Specialist Claims team, overseeing the resolution of complex, high-value and strategically significant claims across our retail and intermediated insurance brands. Acting as the senior technical authority and a trusted partner to brokers, you'll guide challenging claim matters, negotiate significant settlements, and deliver fair outcomes.

You’ll represent IAG in significant claims discussions, negotiations and partner engagements, building trusted relationships with brokers and industry stakeholders. As a member of the Broker and Specialist Claims Leadership Team, you'll contribute to strategic priorities, strengthen technical capability and help drive the overall performance and success of the business.

This is a permanent full-time role based in Tāmaki Makaurau (Auckland), Ōtautahi (Christchurch) or Te Whanganui-a-Tara (Wellington).

Ngā Mahi Hei Whakatutuki Māu | What You’ll Do

• Provide strategic leadership and oversight for one of IAG's largest, most complex, high-value, disputed and legally challenging claims managed within the function.
• Ensure complex claims are managed with clear strategies, timely decisions and appropriate consideration of policy cover, legal advice, customer and broker impacts, financial exposure and commercial outcomes.
• Establish and maintain effective technical governance, quality assurance and review practices for complex claims and high-risk decisions.
• Build and maintain trusted relationships with senior broker contacts, other insurers, reinsurers, customers where appropriate, legal firms, loss adjusters, technical experts, service providers and other external stakeholders.
• Contribute to the strategic direction and overall performance of Broker and Specialist Claims, including customer, partner, operational, financial and risk outcomes.
• Lead or sponsor initiatives that improve technical capability, claims quality, process efficiency, data insight and the experience of customers and partners.

Ōu Pūkenga me ōu Wheako | What You’ll Bring

• Significant general insurance and claims leadership experience, including commercial insurance.
• Experience managing, overseeing or providing strategic direction on complex, high-value, disputed or litigated claims.
• Demonstrated ability to make timely, well-reasoned decisions in complex and ambiguous situations, and to support others to exercise sound judgement.
• Proven ability to influence senior internal and external stakeholders, navigate competing interests and build trusted strategic relationships.
• Legal qualifications or substantial experience working with complex claims litigation and insurance law would be advantageous.

Tā Mātau ki a Koutou | What We Offer

• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Annual $500 health & wellbeing payment.
• 14 Weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Monday 12 October 2026 11:59PM NZST