Senior Support Officer - Henderson

Kumara Vine; Auckland; Hybrid; NZD 62,000 - 68,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

Te Mahau seeks a Senior Support Officer to support a dynamic Education and Learning Support team in Henderson, Auckland, on a fixed-term basis to cover parental leave for 6–12 months. The role involves ministerial correspondence, OIA responses, WPQs, and other urgent information requests.

You will manage payroll, financial data, document production, scheduling, and cross-team coordination under the Business Support Manager, enabling efficient operations and timely public service delivery.

Qualifications

• Strong administrative capability and organisational skills.
• Excellent written and oral communication.
• Ability to manage multiple priorities and meet deadlines.
• Proactive, with collaboration across teams and stakeholders.
• Proficiency with Microsoft Office suite.
• Familiarity with tikanga Māori environment is advantageous.

Responsibilities

• Oversee a range of organisational functions including correspondence, payroll, financial management, data management, and document production.
• Coordinate ministerial correspondence, OIA responses, WPQs, and other high-priority information requests.
• Support scheduling and digital storage and ensure compliance with timelines and quality standards.
• Work with the Principal Advisor and stakeholders to ensure timely, accurate information delivery.
• Report to the Business Support Manager and contribute to cross-team processes.

Skills

Administrative capability

Written communication

Time management

Stakeholder collaboration

Microsoft Office

Tikanga Māori awareness

Tools

Microsoft Office

Job description

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

We are seeking a Senior Support Officer - Business Support Services to join our team on a fixed-term contract commencing 9 February 2027. This role is being offered to provide parental leave cover and is expected to run for approximately 6 to 12 months.

1 x Fixed Term Role - Based in our Henderson Office

Flexibility to support operations across North and West Tāmaki Makaurau (Albany office). A full valid driver's license (Restricted License considered) is essential for managing fleet vehicle responsibilities.

As a Senior Support Officer, you will oversee a range of organisational functions, including correspondence, payroll, financial management, data management, document production and digital storage, corporate services, and scheduling. Your expertise will ensure smooth operations and support the organization’s broader objectives.

This role plays a critical part in supporting the timely coordination and delivery of Ministerial correspondence, Official Information Act (OIA) requests, Written Parliamentary Questions (WPQs), and other high-priority information requests. Working closely with the Principal Advisor and key stakeholders across the Ministry, you will help ensure responses are accurately prepared, quality assured, and delivered within required timeframes. Your exceptional organisational skills, attention to detail, and ability to manage multiple priorities will be essential in supporting effective information management and maintaining the Ministry's high standards of responsiveness and accountability.

Reporting to the Business Support Manager, you will bring strong administrative capability, excellent written communication skills, and a proactive approach to managing competing demands. You are highly organised, adaptable, and able to build positive working relationships across a range of teams and stakeholders. Experience coordinating Ministerial servicing, OIA responses, Parliamentary processes, or other time-sensitive requests would be advantageous. If you enjoy working in a fast-paced environment where accuracy, collaboration, and responsiveness are key, this Senior Support Officer role offers an excellent opportunity to make a meaningful contribution to Aotearoa's education system.

Salary range: $61,879 - $67,887.00 per annum plus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

You will be professional in your presentation and your approach to your work, and you may be looking for the next change in your career.

To be successful in the role you will have:

• Passion for knowledge, open to learning new things and comfortable working in a varying environment.
• Build exceptional working relationships with customers
• Deliver services to the required standards
• Work with others across the Ministry to provide support and resolve issues in a pro-active and professional manner.
• Provide quality, efficient administrative support to managers and staff
• An adaptable team player able to work in varying conditions and virtual cross functional teams.
• Great time management with an ability to prioritise work and work towards timelines.
• Proficiency in Microsoft suite.
• Comfort in working in a tikanga/kaupapa Māori environment
• Developing knowledge of the Treaty of Waitangi to the work being undertaken.
• Well-developed communication skills, both oral and written.

Te Mahau is a frontline group. Our frontline groups collectively provide leadership and integrated services to the sector and others. This includes services, such as learning support and education advice and regulation functions for schools.

As a frontline group we develop and harness existing relationships with communities at the regional and local level through the Directors of Education, including deep relationships with iwi and hapū. Our Directors of Education have the lead role and relationship with early learning, kōhanga, school and kura, and this means they will be across all the services we provide at a local level.

Our Business Support team provides support to the Education and Learning Support teams in Auckland, and we regularly work with families, schools, and early childhood centres to support their work in the sector.

The team is supportive, ultra-friendly and diverse, customer focused and driven to provide the best service possible. You will have lots of colleagues to help you as you learn the business.