Senior Support Officer

Ministry of Education; Hamilton; On-site; NZD 61,000 - 67,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

Ministry of Education in Hamilton is seeking a Senior Support Officer to provide operational support across payroll, records, scheduling, and SharePoint, with a focus on fleet logistics and cross‑functional collaboration.

The role requires a full valid driver’s licence and the ability to manage competing priorities in a busy environment. Salary range is NZD $60,879–$66,887 per year plus KiwiSaver, with appointment based on skills and experience.

Qualifications

• Experience providing quality administrative support to managers and staff.
• Strong organisational skills and attention to detail.
• Knowledge of payroll and financial administration processes.
• Ability to work in a tikanga Māori environment and collaborate across teams.

Responsibilities

• Provide high‑quality operational support across correspondence, payroll, financial administration, records and data management, scheduling, corporate services, and SharePoint administration.
• Coordinate financial processes, maintain accurate information and reporting.
• Support fleet logistics to ensure smooth day‑to‑day operations.
• Work with teams to deliver positive outcomes for ākonga.

Skills

Customer service

Microsoft Office

Financial administration

Record keeping

Tools

SharePoint

Job description

Help shape the future of education in New ZealandHelp shape the future of EducationWe shapeaneducationsystem that deliversequitableandexcellent outcomesOur organisation is made up of talented and committed people around Aotearoa New Zealand, from a wide range of backgrounds and cultures. We all strive every day to make the biggest difference we can for all children and students in our education system.

About this role | Mō tēnei tūranga

This role provides flexible support across the Waikato region, so a full, valid driver's licence is essential to manage fleet vehicle requirements. As a Senior Support Officer, you will provide high-quality operational support across a range of functions, including correspondence, payroll, financial administration, records and data management, scheduling, corporate services, and SharePoint administration. You will coordinate financial processes, maintain accurate information and reporting, and support fleet logistics to ensure the smooth running of day-to-day operations. Reporting to the Business Support Manager, you will bring strong organisational skills, financial literacy, and a keen eye for detail. You'll thrive in a busy environment, confidently manage competing priorities, and play a key role in supporting teams to deliver positive outcomes for ākonga.

Salary range: $60,879 - $66,887 per annum + KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

About you | Mōhou ake

• Passion for knowledge, open to learning new things and comfortable working in a varying environment.
• Build exceptional working relationships with customers Deliver services to the required standards Work with others across the Ministry to provide support and resolve issues in a pro-active and professional manner. Provide quality, efficient administrative support to managers and staff An adaptable team player able to work in varying conditions and virtual cross functional teams. Great time management with an ability to prioritise work and work towards timelines. Proficiency in Microsoft suite. Comfort in working in a tikanga/kaupapa Māori environment Developing knowledge of the Treaty of Waitangi to the work being undertaken. Well-developed communication skills, both oral and written. The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

About our group and team | Mātau rōpū ake

The Education Services Group provides well-designed, integrated education services that support the impactful and effective operation of education settings to support student achievement and participation. The services help to remove barriers to participation and learning and provide regulatory advice, support and oversight to early learning providers, schools and kura.

• Practice & Guidance: Managing practice and guidance to improve national coordination and consistency, whilst enabling regional autonomy for education service delivery.
• Integration & Delivery: Providing education support directly to education settings via integrated regional and national services. This includes intervening when necessary to ensure a high standard of operation to support student outcomes and owning key stakeholder relationships to support schooling improvement and stronger outcomes for learners.
• Monitoring & Improvement: Monitoring and advising on improvements to the effectiveness, efficiency and equity of services for achievement and progression, and attendance and participation. This includes monitoring education provider performance against regulations and intervening as required.

Our Business Support team provides support to the Education and Learning Support teams in the Waikato. We work closely with families, schools, and early learning services to help achieve positive outcomes for learners. You'll be joining a supportive and diverse team that is customer-focused, collaborative, and committed to delivering the best possible service. We value teamwork, continuous improvement, and creating a positive environment where everyone can thrive.

Applications close Midnight - Sunday 8 November 2026.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.

For further information, please contact [e-mail]