Senior Support Officer

New Zealand Government; Hamilton; On-site; NZD 61,000 - 67,000; Full time

Job summary

New Zealand Government Education Services is seeking a Senior Support Officer to provide high-quality operational support across the Waikato region. You’ll coordinate payroll, financial administration, records and data management, and fleet logistics to ensure smooth day-to-day operations.

Reporting to the Business Support Manager, you will bring strong organisational skills, proficiency with the Microsoft suite, and the ability to prioritise in a busy environment.

Qualifications

• Requires strong organisational skills and attention to detail.
• Experience with payroll and financial administration.
• Proficiency with the Microsoft Office suite.
• Ability to prioritise tasks in a busy environment.
• Good communication and customer service skills.
• Familiarity with tikanga Maori is preferred.

Responsibilities

• Provide high-quality operational support across a range of functions.
• Coordinate payroll and financial administration processes.
• Manage records and data, scheduling, and general corporate services.
• Support fleet logistics and ensure smooth day-to-day operations.
• Assist with SharePoint administration and reporting.
• Collaborate with teams to deliver positive outcomes.

Skills

Organisational skills

Financial literacy

Attention to detail

Microsoft Office

Time management

Prioritisation

Communication skills

Teamwork

Tikanga Maori familiarity

Tools

SharePoint

Job description

Help shape the future of education in New ZealandHelp shape the future of EducationWe shape an education system that delivers equitable and excellent outcomesOur organisation is made up of talented and committed people around Aotearoa New Zealand, from a wide range of backgrounds and cultures. We all strive every day to make the biggest difference we can for all children and students in our education system.About this role | Mo tenei turangaThis role provides flexible support across the Waikato region, so a full, valid driver's licence is essential to manage fleet vehicle requirements.As a Senior Support Officer, you will provide high-quality operational support across a range of functions, including correspondence, payroll, financial administration, records and data management, scheduling, corporate services, and SharePoint administration. You will coordinate financial processes, maintain accurate information and reporting, and support fleet logistics to ensure the smooth running of day-to-day operations.Reporting to the Business Support Manager, you will bring strong organisational skills, financial literacy, and a keen eye for detail. You'll thrive in a busy environment, confidently manage competing priorities, and play a key role in supporting teams to deliver positive outcomes for akonga.Salary range: $60,879 - $66,887 per annum + KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.For more details about the role, you can view the Job Description here.About you | Mohou akeYou will be professional in your presentation and your approach to your work, and you may be looking for the next change in your career.To be successful in the role you will have:Passion for knowledge, open to learning new things and comfortable working in a varying environment.Build exceptional working relationships with customersDeliver services to the required standardsWork with others across the Ministry to provide support and resolve issues in a pro-active and professional manner.Provide quality, efficient administrative support to managers and staffAn adaptable team player able to work in varying conditions and virtual cross functional teams.Great time management with an ability to prioritise work and work towards timelines.Proficiency in Microsoft suite.Comfort in working in a tikanga/kaupapa Maori environmentDeveloping knowledge of the Treaty of Waitangi to the work being undertaken.Well-developed communication skills, both oral and written.The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.About our group and team | Matau ropu akeThe Education Services Group provides well-designed, integrated education services that support the impactful and effective operation of education settings to support student achievement and participation. The services help to remove barriers to participation and learning and provide regulatory advice, support and oversight to early learning providers, schools and kura.The Group has three key priorities for Education Services:Practice Guidance: Managing practice and guidance to improve national coordination and consistency, whilst enabling regional autonomy for education service delivery.Integration Delivery: Providing education support directly to education settings via integrated regional and national services. This includes intervening when necessary to ensure a high standard of operation to support student outcomes and owning key stakeholder relationships to support schooling improvement and stronger outcomes for learners.Monitoring Improvement: Monitoring and advising on improvements to the effectiveness, efficiency and equity of services for achievement and progression, and attendance and participation. This includes monitoring education provider performance against regulations and intervening as required.Our Business Support team provides support to the Education and Learning Support teams in the Waikato. We work closely with families, schools, and early learning services to help achieve positive outcomes for learners. You'll be joining a supportive and diverse team that is customer-focused, collaborative, and committed to delivering the best possible service. We value teamwork, continuous improvement, and creating a positive environment where everyone can thrive.Are you ready to make a difference? | Kua rite koe mo tenei mahi?If this opportunity interests you, please submit your cover letter and resume by using the `apply' button. In your cover letter we would like to know about you, your values, or anything else you would like to share. We are keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.For further information, please contact [e-mail] close Midnight - Sunday 8 November 2026.We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.