Business Support Manager

Ministry of Education; Auckland; On-site; NZD 86,000 - 130,000; Full time

Job summary

Ministry of Education in Auckland (North West offices) seeks a permanent Business Support Manager to lead and manage the administration and support services team, enabling Managers access to essential business support for the Director and Leadership Team.

The role requires proven leadership, change management, stakeholder engagement and public-sector know-how to deliver high-quality services in a fast-paced environment. Salary range and KiwiSaver are noted in the description.

Qualifications

• Proven team leadership experience.
• Experience in developing and delivering workplans that align to organisational strategies and work programmes.
• Experience in developing, monitoring, improving and maintaining functional workflows and processes.
• Experience in leading and contributing to embedding organisational change that delivers intended outcomes.
• Experience building and leading inclusive and diverse teams and creating a safe, open and responsive culture.
• Experience in building relationships to achieve shared outcomes.
• Proven experience of building effective stakeholder engagement - recognising the different needs and appropriate approach to working with different stakeholders.
• Ability to quickly identify and mitigate risks.
• Ability to work in a fast-paced environment and deliver quality work on time.
• Understanding of best practice service delivery in the public sector.
• Sound understanding of Machinery of Government, public sector delivery structures and systems.
• Strong written and oral communication skills.
• Knowledge of IT systems, Microsoft applications, database applications, records management.
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

Responsibilities

• Develops, leads and manages the performance and delivery of an administration and support services team.
• Provides direction and leadership to team members to enable them to provide required business support services for the Director and Leadership Team.
• Lead and contribute to embedding organisational change that delivers intended outcomes.
• Builds relationships to achieve shared outcomes and engages with internal and external stakeholders.
• Maintains and promotes social, ethical and organisational norms in internal and external business activities.

Skills

Team leadership

Stakeholder engagement

Process improvement

Change management

Communication skills

Public sector knowledge

Tools

Microsoft applications

Databases

Job description

Help shape the future of education in New ZealandHelp shape the future of Education We work to shape an education system that delivers equitable and excellent outcomes Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mō tēnei tūranga

We have a permanent Business Support Manager role at our North West offices, (Henderson and Albany). The Business Support Manager develops, leads and manages the performance and delivery of an administration and support services team, supporting all managers accessing support services in that directorate (or geographic area). You will provide direction and leadership to your team members to enable them to provide the required business support services of the Director and their Leadership Team.

Salary range: $86,412 - $129,618 per annum + KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience. For more details about the role, you can view the job description here.

About you | Mōhou ake

To be successful in this role you will have the following experience:

• Proven team leadership experience.
• Experience in developing and delivering workplans that align to organisational strategies and work programmes.
• Experience in developing, monitoring, improving and maintaining functional workflows and processes.
• Experience in leading and contributing to embedding organisational change that delivers intended outcomes.
• Experience building and leading inclusive and diverse teams and creating a safe, open and responsive culture.
• Experience in building relationships to achieve shared outcomes.
• Proven experience of building effective stakeholder engagement - recognising the different needs and appropriate approach to working with different stakeholders.
• Ability to quickly identify and mitigate risks.
• Ability to work in a fast-paced environment and deliver quality work on time.
• Understanding of best practice service delivery in the public sector.
• Sound understanding of Machinery of Government, public sector delivery structures and systems.
• Strong written and oral communication skills.
• Knowledge of IT systems, Microsoft applications, database applications, records management.
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

To be successful in this role you will have the following capabilities and competencies:

• Proven ability to coach and constructively challenge others to grow.
• A proven track record of building and maintaining trusted relationships with colleagues and internal and external stakeholders.
• Sound knowledge of government and public sector processes.
• Excellent interpersonal and communication skills.
• A commitment to ongoing personal and professional development.
• Uses positive attitude to ensure work progresses appropriately with all involved.
• Strong action orientation, initiative and ability to manage workload of competing tasks and complex projects.
• Maintains and promotes social, ethical and organisational norms in internal and external business activities.
• Has credibility and ability to facilitate and negotiate with peers or senior leaders to ensure the delivery of written material and response to requests and achieve results.
• Resilience to deal with pressure and ambiguity in a mature way.

About our group and team | Mātau rōpū ake

Our team provides leadership and integrated services to the sector and others. This includes services such as learning support and education advice and regulation functions for schools. As a frontline group we develop and harness existing relationships with communities at the regional and local level through the Directors of Education, including deep relationships with iwi and hapū. Our Directors of Education have the lead role and relationship with early learning, kōhanga, school and kura, and this means they will be across all the services we provide at a local level. We also collectively strengthen relationships with our diverse communities who support Māori, Pacific peoples, disabled ākonga and/or ākonga with learning support needs, and ākonga from disadvantaged backgrounds.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

For further information, please contact [e-mail]

Applications close: Midnight, Wednesday 28th October 2026.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.