Business Support Manager

New Zealand Government; Auckland; On-site; NZD 86,000 - 130,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

New Zealand Government is seeking a permanent Business Support Manager for our North West offices in Henderson and Albany, Auckland. You will lead an administration and support services team, enabling managers to access timely business support across the directorate.

You will guide a team to develop workplans aligned to organisational strategies, embed change, foster inclusive culture, and build strong stakeholder relationships to deliver high-quality services. Applications close 28 October 2026.

Qualifications

• Proven team leadership experience.
• Experience in developing and delivering workplans that align to organisational strategies and work programmes.
• Experience in developing, monitoring, improving and maintaining functional workflows and processes.
• Experience in leading and contributing to embedding organisational change that delivers intended outcomes.

Responsibilities

• Provide direction and leadership to the administration and support services team.
• Develop and deliver workplans aligned to directorate strategies and programmes.
• Build and maintain inclusive, safe, and responsive team culture while delivering high-quality services.

Skills

Proven team leadership

Workplan development

Process improvement

Stakeholder engagement

Change management

Strong communication

Job description

Help shape the future of education in New ZealandHelp shape the future of EducationWe work to shape an education system that delivers equitable and excellent outcomesOur organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.About this role | Mo tenei turangaWe have a permanent Business Support Manager role at our North West offices, (Henderson and Albany).The Business Support Manager develops, leads and manages the performance and delivery of an administration and support services team, supporting all managers accessing support services in that directorate (or geographic area).You will provide direction and leadership to your team members to enable them to provide the required business support services of the Director and their Leadership Team.Salary range: $86,412 - $129,618 per annum + KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.For more details about the role, you can view the job description here.About you | Mohou akeTo be successful in this role you will have the following experience:Proven team leadership experience.Experience in developing and delivering workplans that align to organisational strategies and work programmes.Experience in developing, monitoring, improving and maintaining functional workflows and processes.Experience in leading and contributing to embedding organisational change that delivers intended outcomes.Experience building and leading inclusive and diverse teams and creating a safe, open and responsive culture.Experience in building relationships to achieve shared outcomes.Proven experience of building effective stakeholder engagement - recognising the different needs and appropriate approach to working with different stakeholdersAbility to quickly identify and mitigate risksAbility to work in a fast-paced environment and deliver quality work on timeUnderstanding of best practice service delivery in the public sectorSound understanding of Machinery of Government, public sector delivery structures and systemsStrong written and oral communication skillsKnowledge of IT systems, Microsoft applications, database applications, records managementThe ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.To be successful in this role you will have the following capabilities and competencies:Proven ability to coach and constructively challenge others to grow.A proven track record of building and maintaining trusted relationships with colleagues and internal and external stakeholders.Sound knowledge of government and public sector processes.Excellent interpersonal and communication skills.A commitment to ongoing personal and professional development.Uses positive attitude to ensure work progresses appropriately with all involvedStrong action orientation, initiative and ability to manage workload of competing tasks and complex projectsMaintains and promotes social, ethical and organisational norms in internal and external business activities.Has credibility and ability to facilitate and negotiate with peers or senior leaders to ensure the delivery of written material and response to requests and achieve resultsResilience to deal with pressure and ambiguity in a mature wayAbout our group and team | Matau ropu akeOur team provides leadership and integrated services to the sector and others. This includes services such as learning support and education advice and regulation functions for schools.As a frontline group we develop and harness existing relationships with communities at the regional and local level through the Directors of Education, including deep relationships with iwi and hapu. Our Directors of Education have the lead role and relationship with early learning, kohanga, school and kura, and this means they will be across all the services we provide at a local level.We also collectively strengthen relationships with our diverse communities who support Maori, Pacific peoples, disabled akonga and/or akonga with learning support needs, and akonga from disadvantaged backgrounds.Are you ready to make a difference? | Kua rite koe mo tenei mahi?If this opportunity interests you, please submit your cover letter and resume by using the `apply' button. In your cover letter we'd like to know about you, your values, or anything else you'd like to share. We're keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.For further information, please contact [e-mail] close: Midnight, Wednesday 28th October 2026.We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.