Senior Support Officer - Christchurch

Kumara Vine; Christchurch; On-site; NZD 62,000 - 74,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

Education Services Group is seeking a permanent, full-time Senior Support Officer to work with learning support and education teams, delivering high-quality administrative support across the Canterbury region and helping keep services running smoothly.

Key duties include reception and frontline customer support, fleet administration, events and logistics, facility management, handling shared lines and mail, staff travel, records, data entry and funding processing.

Qualifications

• Strong administrative capability and customer service ethos.
• Excellent organisational skills with the ability to manage multiple tasks in a busy setting.

Responsibilities

• Providing reception and frontline customer support
• Coordinating fleet vehicles and fleet administration
• Managing events, meetings, and logistics
• Facility management
• Overseeing shared phone lines and shared mailboxes
• Processing staff travel
• Administering portfolio applications and maintaining records
• Completing data entry and data validation
• Funding and financial processing and database management
• Supporting general operational and administrative workflows

Skills

Administrative support

Customer service

Organisation & multitasking

Attention to detail

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

Senior Support Officers work closely with learning support and education teams, providing high-quality administrative support across key portfolios. The role covers a broad range of corporate services and operational tasks that help keep our services running smoothly.

As a permanent, full-time Senior Support Officer, you’ll work closely with the Business Support Manager to deliver high-quality operational support across the Canterbury region—helping teams stay connected, responsive, and focused on delivering great outcomes for ākonga.

Key responsibilities include:

• Providing reception and frontline customer support
• Coordinating fleet vehicles and supporting fleet administration
• Managing events, meetings, and logistics
• Facility management
• Overseeing shared phone lines and shared mailboxes
• Processing staff travel
• Administering portfolio applications and maintaining accurate records
• Completing data entry and data validation
• Funding and financial processing and database management
• Supporting general operational and administrative workflows

Salary range: $61,879 - $73,999 per annum + KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

We’re looking for someone who brings strong administrative capability and thrives in a collaborative team environment. You will have a strong customer service ethic, excellent organisational skills, and the ability to manage multiple tasks and processes in a busy and dynamic setting.

You will also offer:

• Strong attention to detail and accuracy in handling information
• Proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel
• Ability to manage multiple priorities in a fast-paced environment
• Proven ability to build strong relationships and work effectively with a wide range of people

The Education Services Group provides well-designed, integrated education services that support the impactful and effective operation of education settings to support student achievement and participation. The services help to remove barriers to participation and learning and provide regulatory advice, support and oversight to early learning providers, schools and kura.

The Group has three key priorities for Education Services:

Practice & Guidance: Managing practice and guidance to improve national coordination and consistency, whilst enabling regional autonomy for education service delivery.

Integration & Delivery: Providing education support directly to education settings via integrated regional and national services. This includes intervening when necessary to ensure a high standard of operation to support student outcomes and owning key stakeholder relationships to support schooling improvement and stronger outcomes for learners.

Monitoring & Improvement: Monitoring and advising on improvements to the effectiveness, efficiency and equity of services for achievement and progression, and attendance and participation. This includes monitoring education provider performance against regulations and intervening as required.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.