Senior Support Officer

New Zealand Government; Napier; On-site; NZD 62,000 - 68,000; Full time

Job summary

New Zealand Government is seeking an administrative professional to support Hawke’s Bay education teams in Napier. You will provide reception, frontline customer support, and manage fleet logistics, events and general facilities duties in a busy environment.

The role involves data entry, records management, portfolio applications processing and coordinating staff travel, with a focus on accuracy and collaborative teamwork within the Public Service standards.

Qualifications

• Strong customer-service ethic and ability to assist diverse people.
• Effective organisational skills to manage multiple tasks and processes.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Providing reception and frontline customer support.
• Coordinating fleet vehicles and supporting fleet administration.
• Managing events, meetings and logistics.
• Facilities management and overseeing shared phone lines and mailboxes.
• Processing staff travel and maintaining records.
• Data entry, data validation and records management.
• Funding and financial processing and database management.
• Supporting portfolio applications administration.

Skills

Customer service

Organisational skills

Multitasking

Communication

MS Office

Tools

Outlook

Word

Excel

Job description

Help shape the future of education in New ZealandHelp shape the future of EducationWe work to shape an education system that delivers equitable and excellent outcomesOur organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our akonga in our education system.About this role | Mo tenei turangaYou will work closely with learning support and education teams, providing quality administrative support across key portfolios. The role covers a broad range of corporate services and operational tasks that help keep our services running smoothly.Key responsibilities include:Providing reception and frontline customer supportCoordinating fleet vehicles and supporting fleet administrationManaging events, meetings, and logisticsFacilty managementOverseeing shared phone lines and shared mailboxesProcessing staff travelAdministering portfolio applications and maintaining accurate recordsCompleting data entry and data validationFunding and financial prcessing and database managementSupporting general operational and administrative workflowsSalary range: $61,879 - $67,887 per annum + KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.For more details about the role, you can view the Job Description here.About you | Mohou akeWe're looking for someone who thrives in a collaborative team environment. You will have a strong customer‑service ethic, effective organisational skills, and the ability to manage multiple tasks and processes in a busy and dynamic setting. Please apply if you are an enthusiastic team player who is willing to learn new skills in a professional services environment.You will also offer:Strong attention to detail and accuracy in handling informationProficiency in Microsoft Office applications, particularly Outlook, Word, and ExcelAbility to manage multiple priorities in a fast‑paced environmentAble to build strong relationships and work effectively with a wide range of peopleThe ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.About our group and team | Matau ropu akeThe Business Support Team support and enable the work of the Hawkes Bay Tairawhiti Learning Support and Education Teams to deliver effective services across the region. The team plays a vital role in contributing to and achieving the Ministry's overall goals.Are you ready to make a difference? | Kua rite koe mo tenei mahi?If this opportunity interests you, please submit your cover letter and resume by using the `apply' button. In your cover letter we'd like to know about you, your values, or anything else you'd like to share. We're keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.Applications close Midnight - Sunday 8th November 2026We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.