Senior Supervision Management Specialist

AIA NZ; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

AIA NZ is seeking a Senior Supervision Management Specialist to strengthen adviser oversight, ensure high-quality regulatory compliance, and guide continuous improvement across the advice network. You will collaborate with advisers, risk, compliance, and business stakeholders to uphold trust and customer outcomes.

The role combines technical supervision expertise with coaching and strategic influence, enabling you to shape supervision frameworks and deliver measurable governance improvements in

Qualifications

• Experience in the financial services industry with focus on advice practices and customer outcomes.
• Ability to analyse complex information and identify risks for regulatory alignment.
• Strong coaching and communication skills to develop advisers and stakeholders.
• Proven ability to build trusted relationships and influence diverse groups.
• Experience investigating complaints and handling sensitive conversations with professionalism.

Responsibilities

• Review advice quality and identify risks; support remediation.
• Coach advisers and stakeholders to raise capability and supervision standards.
• Lead continuous improvement initiatives to enhance supervision processes.
• Provide timely reporting to support governance and decision-making.
• Investigate complaints and supervision issues; deliver practical recommendations.
• Build cross-functional relationships to support effective supervision and service delivery.

Skills

Financial services experience

Analytical thinking

Coaching & communication

Relationship building

Complaints investigation

Education

Tertiary qualification

NCFS Level 5 certification

Regulatory knowledge: FMCA, CCCFA

Job description

Your Role with Us

As a Senior Supervision Management Specialist, you play a key role in supporting high-quality advice and strong adviser conduct across AIA’s Financial Advice Provider network. Working closely with advisers, leaders, risk and compliance teams, and key business stakeholders, you help ensure advice, disclosure, complaints management, and record keeping practices meet regulatory expectations while delivering positive customer outcomes. This role combines technical expertise, coaching, and strategic influence, giving you the opportunity to strengthen supervision frameworks, guide continuous improvement initiatives, and contribute to a collaborative team focused on maintaining trust, quality, and excellence across the advice business.

Your Impact

• Strengthen adviser oversight by reviewing advice quality, identifying risks, and supporting timely remediation that enhances customer outcomes and regulatory compliance.
• Coach and influence advisers and stakeholders to build capability, encourage best practice, and drive consistent supervision standards.
• Lead continuous improvement initiatives that enhance supervision processes, increase efficiency, and support sustainable business performance.
• Provide accurate and timely reporting that enables informed decision-making and strengthens governance across the organisation.
• Investigate complaints, advice failures, and supervision issues, delivering practical recommendations that reduce risk and improve outcomes.
• Build trusted relationships across adviser, leadership, risk, compliance, and partner networks to support effective supervision and service delivery.

Your Capabilities

• You bring experience within the financial services industry, including a strong understanding of advice practices, products, and customer outcomes.
• You have the ability to analyse complex information, identify emerging risks, and make sound, balanced decisions aligned with regulatory expectations.
• You bring strong coaching and communication skills, providing constructive feedback that supports development and continuous improvement.
• You have a proven ability to build trusted relationships and influence a broad range of stakeholders to achieve positive outcomes.
• You have experience investigating complaints, resolving complex issues, and navigating challenging conversations with professionalism and empathy.
• You may also have a relevant tertiary qualification, NCFS Level 5 certification, and knowledge of legislation such as FMCA, CCCFA, and other applicable regulatory requirements.

Your Life at AIA

At AIA, your experience matters, and so does your impact. In return for your expertise, we offer a career where you can apply your skills to meaningful work that improves lives across Asia-Pacific. You’ll enjoy flexible ways of working, competitive rewards, and access to continuous learning programs designed to keep you ahead in a rapidly changing world. Our collaborative culture values your ideas and empowers you to innovate, solve complex challenges, and contribute to our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at [e-mail].