Senior Supervision Management Specialist

AIA Hong Kong and Macau; Auckland; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible working

Competitive rewards

Learning & development

Diversity and inclusion

Job summary

AIA Hong Kong and Macau is seeking a Senior Supervision Management Specialist to support high-quality financial advice across its adviser network. You will work with advisers, leaders, risk and compliance teams to ensure disclosures, complaints handling, and record keeping meet regulatory expectations while delivering positive customer outcomes.

You will combine technical expertise, coaching, and strategic influence to strengthen supervision frameworks, lead continuous improvement, and

Qualifications

• Experience in the financial services industry with a focus on advice practices.
• Ability to analyse complex information and identify risks.
• Strong coaching, communication, and stakeholder engagement skills.

Responsibilities

• Review adviser advice quality and identify risks to support remediation.
• Coach advisers and stakeholders to build capability and consistent supervision.
• Lead improvement initiatives to enhance supervision processes.
• Investigate complaints and advise on practical, compliant resolutions.

Skills

Financial services experience

Analytical thinking

Coaching and communication

Stakeholder management

Regulatory knowledge

Education

NCFS Level 5 certification

Job description

Your Role with Us

As a Senior Supervision Management Specialist, you play a key role in supporting high-quality advice and strong adviser conduct across AIA’s Financial Advice Provider network. Working closely with advisers, leaders, risk and compliance teams, and key business stakeholders, you help ensure advice, disclosure, complaints management, and record keeping practices meet regulatory expectations while delivering positive customer outcomes. This role combines technical expertise, coaching, and strategic influence, giving you the opportunity to strengthen supervision frameworks, guide continuous improvement initiatives, and contribute to a collaborative team focused on maintaining trust, quality, and excellence across the advice business.

Your Impact

Strengthen adviser oversight by reviewing advice quality, identifying risks, and supporting timely remediation that enhances customer outcomes and regulatory compliance. Coach and influence advisers and stakeholders to build capability, encourage best practice, and drive consistent supervision standards. Lead continuous improvement initiatives that enhance supervision processes, increase efficiency, and support sustainable business performance. Provide accurate and timely reporting that enables informed decision-making and strengthens governance across the organisation. Investigate complaints, advice failures, and supervision issues, delivering practical recommendations that reduce risk and improve outcomes. Build trusted relationships across adviser, leadership, risk, compliance, and partner networks to support effective supervision and service delivery.

Your Capabilities

You bring experience within the financial services industry, including a strong understanding of advice practices, products, and customer outcomes. You have the ability to analyse complex information, identify emerging risks, and make sound, balanced decisions aligned with regulatory expectations. You bring strong coaching and communication skills, providing constructive feedback that supports development and continuous improvement. You have a proven ability to build trusted relationships and influence a broad range of stakeholders to achieve positive outcomes. You have experience investigating complaints, resolving complex issues, and navigating challenging conversations with professionalism and empathy. You may also have a relevant tertiary qualification, NCFS Level 5 certification, and knowledge of legislation such as FMCA, CCCFA, and other applicable regulatory requirements.

Your Life at AIA

At AIA, your experience matters, and so does your impact. In return for your expertise, we offer a career where you can apply your skills to meaningful work that improves lives across Asia-Pacific. You’ll enjoy flexible ways of working, competitive rewards, and access to continuous learning programs designed to keep you ahead in a rapidly changing world. Our collaborative culture values your ideas and empowers you to innovate, solve complex challenges, and contribute to our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at [e-mail].

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA.