Senior Advisor, Complaint Management — Flexible Fixed-Term

Oranga Tamariki; New Zealand; Remote; NZD 106.000 - 118.000; Vollzeit

Zusammenfassung

Oranga Tamariki—Ministry for Children in New Zealand is seeking a Senior Advisor Complaint Management on a fixed-term basis through February 2028. The role focuses on leading assessment, investigation and resolution of complex feedback and complaints, with direct engagement with tamariki, rangatahi, whānau and stakeholders, in a high-profile environment.

You will work with leaders across the organisation to provide insights from complaints data, support timely resolutions, and drive continuous

Qualifikationen

• Experience in feedback and complaints handling.
• Understanding of social work frameworks and policy.

Aufgaben

• Assess and investigate complex complaints and requests for review.
• Engage with tamariki, rangatahi, whānau and stakeholders to facilitate fair resolutions.
• Provide high-quality advice to support timely outcomes and escalation when needed.
• Identify risks and contribute to continuous improvement initiatives across the organisation.

Jobbeschreibung

Oranga Tamariki—Ministry for Children in New Zealand is seeking a Senior Advisor Complaint Management on a fixed-term basis through February 2028. The role focuses on leading assessment, investigation and resolution of complex feedback and complaints, with direct engagement with tamariki, rangatahi, whānau and stakeholders, in a high-profile environment.

You will work with leaders across the organisation to provide insights from complaints data, support timely resolutions, and drive continuous