Senior Advisor Redress

Oranga Tamariki; Wellington; Hybrid; NZD 106.000 - 118.000; Vollzeit

Benefits dieser Stelle

Flexible work options

Wellbeing program

Training and development opportunities

Zusammenfassung

Oranga Tamariki is seeking a Senior Advisor Redress to assess and respond to claims from individuals who experienced abuse while in care. This role focuses on trauma‑informed, child‑centred practice and expert guidance for timely, consistent responses.

You will work with the Redress team in Systems Leadership, assessing complex claims, engaging claimants, and coordinating responses that support wellbeing and healing, with a focus on advocacy and safeguarding tamariki and rangatahi.

Qualifikationen

• Experience assessing and responding to abuse-related claims.
• Ability to engage directly with claimants and advocate for their needs.
• Knowledge of trauma-informed practice and child-centred approaches.

Aufgaben

• Respond to and manage complex abuse-related claims.
• Provide expert advice and guidance to inform assessments.
• Coordinate timely, consistent redress responses and advocate for claimants.

Kenntnisse

Trauma-informed practice

Child-centred approach

Advocacy

Claims assessment

Stakeholder engagement

Cross-cultural awareness

Jobbeschreibung

We have the opportunity for a Senior Advisor to join the team assessing and responding to claims relating to children and young people who have experienced abuse.

• Provide a timely, kind and caring response which supports a journey of healing for claimants, be a part of this integral programme of mahi
• Full time, fixed term role until 30 June 2027

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Mō te tūnga | About the role

As a Senior Advisor Redress, you will play a pivotal role in responding to claims from people who experienced abuse while in the care of Oranga Tamariki. This is meaningful and challenging work that contributes to healing journeys through compassionate, child-centred and trauma-informed practice.

Working as part of the Redress team within Systems Leadership, you will assess and manage complex claims, engage directly with claimants, advocate for their needs, and coordinate responses that are timely, consistent and focused on wellbeing. You will provide expert advice and guidance, identify emerging risks and themes, and contribute to continuous improvement of service delivery.

A key responsibility is to ensure the support is child-centric. This involves promoting the wellbeing of children and to reflect their views in all claims and redress activities. The role requires a considered and calm approach during conversations about difficult experiences. The role will include providing expert knowledge and guidance to inform assessments. It also requires strong advocacy on behalf of individuals in promoting their needs to enable the delivery of a suite of responses.

This role is based in our Wellington office. Due to the operational requirements and dynamic nature of the role, it will be beneficial for you to have the close support of the team and leadership around you. Candidates for this role are required to already be based in Wellington or be willing to relocate for this opportunity.

Key requirements of the role include:

• Provide an effective, timely and nationally consistent response for claimants.
• Ensure tamariki and rangatahi remain at the centre of decision making in the claims and redress response.
• Build and maintain strong relationships across Oranga Tamariki and other departments and agencies as appropriate.
• Build relationships with community and agency providers to ensure wider service provision is maximised.
• Work with management to identify themes from claims information to inform feedback loops and improve services.
• Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ culture

Nōu te rourou | What's in it for you

Oranga Tamariki offer a step-based remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts between $106,416 and $117,782 dependant on experience.

We also offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

Applications for this role close at midnight on Monday 26 October 2026. We may begin reviewing applications and inviting candidates to interview prior to the closing date, so early applications are encouraged.

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.

Location(s) Wellington, Lower Hutt, Upper Hutt, Porirua, Paraparaumu, Wellington