Senior Service Manager, Clinical Support

Te Whatu Ora; Nelson; On-site; NZD 150,000 - 190,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Service Manager Clinical Support at Nelson Hospital, leading a diverse portfolio across Nelson Marlborough. Based in Nelson, you will provide strategic and operational leadership for diagnostic, clinical and operational support services, guiding workforce development, quality improvement and financial performance.

You will collaborate with Clinical Directors, Heads of Department and operational colleagues to drive service integration, equity of

Qualifications

• Significant experience in operational, service, or healthcare management.
• Proven success leading managers and multidisciplinary teams within complex organisations.
• Strong financial management including budgeting, forecasting and resource management.
• Experience leading organisational change, service redesign and continuous improvement initiatives.
• Highly developed relationship management and stakeholder engagement skills.
• Strong analytical, strategic thinking and problem-solving capability.
• Excellent communication, influencing and leadership skills.
• A commitment to equity, Te Tiriti o Waitangi principles and patient-centred care.
• The ability to balance strategic objectives with day-to-day operational delivery.

Responsibilities

• Providing strategic and operational leadership across the Clinical Support portfolio.
• Leading, coaching, and developing managers, team leaders, and multidisciplinary teams to achieve high levels of engagement and performance.
• Driving continuous service improvement and supporting innovation across services.
• Ensuring effective workforce planning, recruitment, succession planning, and staff development.
• Leading service and business planning activities to ensure sustainable delivery models.
• Managing operational performance, quality outcomes, service activity, and financial resources.
• Identifying opportunities to improve service integration, efficiency, and patient experience.
• Building strong relationships with clinical leaders and stakeholders to support collaborative decision-making.
• Ensuring services meet relevant professional, regulatory, quality and organisational standards.

Job description

Health New Zealand | Te Whatu Ora is seeking a Service Manager Clinical Support at Nelson Hospital, leading a diverse portfolio across Nelson Marlborough. Based in Nelson, you will provide strategic and operational leadership for diagnostic, clinical and operational support services, guiding workforce development, quality improvement and financial performance.

You will collaborate with Clinical Directors, Heads of Department and operational colleagues to drive service integration, equity of