Senior Rates & Revenue Specialist

Hutt City Council; Wellington; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Development and wellbeing support

Free swimming pool access

Discounted premiums/memberships

Job summary

Hutt City Council is seeking a Senior Rates Officer to join our Finance team in central Lower Hutt. You will ensure accurate rates administration and revenue collection while supporting customers with complex rates and payment matters.

You will provide technical guidance to the team and help improve processes, balancing stakeholder needs with policy requirements. Previous local government experience is an advantage.

Qualifications

• Experience in rates administration, revenue collection or related financial services environment.
• Ability to interpret and apply relevant legislation, policies and procedures.
• Experience resolving complex customer enquiries and financial discrepancies.
• Excellent communication and negotiation skills, with the ability to manage sensitive situations professionally.
• Strong organisational skills, initiative and the ability to manage competing priorities.

Responsibilities

• Rates administration: Manage complex rates enquiries, payment discrepancies, adjustments, remissions, rebates and refunds.
• Revenue collection and credit control: Follow up overdue accounts, manage payment arrangements and support effective debt recovery.
• Customer service: Resolve complex and sensitive customer enquiries and disputes, including supporting customers experiencing financial hardship.
• Team support: Provide technical guidance to colleagues, help resolve operational issues and identify opportunities to improve processes.

Skills

Rates administration

Revenue collection

Credit control

Policy interpretation

Communication

Negotiation

Organisation

Microsoft Word

Microsoft Excel

Customer service

Tools

Microsoft Word

Microsoft Excel

Job description

Hutt City Council is seeking a Senior Rates Officer to join our Finance team in central Lower Hutt. You will ensure accurate rates administration and revenue collection while supporting customers with complex rates and payment matters.

You will provide technical guidance to the team and help improve processes, balancing stakeholder needs with policy requirements. Previous local government experience is an advantage.