Senior Rates Officer

Hutt City Council; Wellington; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Development and wellbeing support

Free swimming pool access

Discounted premiums/memberships

Job summary

Hutt City Council is seeking a Senior Rates Officer to join our Finance team in central Lower Hutt. You will ensure accurate rates administration and revenue collection while supporting customers with complex rates and payment matters.

You will provide technical guidance to the team and help improve processes, balancing stakeholder needs with policy requirements. Previous local government experience is an advantage.

Qualifications

• Experience in rates administration, revenue collection or related financial services environment.
• Ability to interpret and apply relevant legislation, policies and procedures.
• Experience resolving complex customer enquiries and financial discrepancies.
• Excellent communication and negotiation skills, with the ability to manage sensitive situations professionally.
• Strong organisational skills, initiative and the ability to manage competing priorities.

Responsibilities

• Rates administration: Manage complex rates enquiries, payment discrepancies, adjustments, remissions, rebates and refunds.
• Revenue collection and credit control: Follow up overdue accounts, manage payment arrangements and support effective debt recovery.
• Customer service: Resolve complex and sensitive customer enquiries and disputes, including supporting customers experiencing financial hardship.
• Team support: Provide technical guidance to colleagues, help resolve operational issues and identify opportunities to improve processes.

Skills

Rates administration

Revenue collection

Credit control

Policy interpretation

Communication

Negotiation

Organisation

Microsoft Word

Microsoft Excel

Customer service

Tools

Microsoft Word

Microsoft Excel

Job description

About The Role

Join our Finance team at Hutt City Council as a Senior Rates Officer, based at our offices in central Lower Hutt. You'll be part of a hardworking, supportive team that works closely together and takes pride in delivering a great service to our community.

About The Role

Join our Finance team at Hutt City Council as a Senior Rates Officer, based at our offices in central Lower Hutt. You'll be part of a hardworking, supportive team that works closely together and takes pride in delivering a great service to our community.

You'll play an important role in ensuring accurate rates administration and revenue collection, while helping customers navigate complex rates and payment matters. You'll also provide technical support to the wider team and contribute to improving our processes and customer service.

What You'll Do

• Rates administration: Manage complex rates enquiries, payment discrepancies, adjustments, remissions, rebates and refunds.
• Revenue collection and credit control: Follow up overdue accounts, manage payment arrangements and support effective debt recovery.
• Customer service: Resolve complex and sensitive customer enquiries and disputes, including supporting customers experiencing financial hardship.
• Team support: Provide technical guidance to colleagues, help resolve operational issues and identify opportunities to improve processes.

About you

We're looking for someone with strong attention to detail, sound judgement and a customer-focused approach. You'll bring:

• Experience in rates administration, revenue collection, credit control or a related financial services environment
• The ability to interpret and apply relevant legislation, policies and procedures
• Experience resolving complex customer enquiries and financial discrepancies
• Excellent communication and negotiation skills, with the ability to manage sensitive situations professionally
• Strong organisational skills, initiative and the ability to manage competing priorities
• Intermediate Microsoft Word and Excel skills

Previous local government experience and knowledge of rating legislation would be an advantage.

What We Offer

• A chance to make a real difference in our community
• A positive and inclusive team environment
• Development and wellbeing support
• Free entry to our swimming pools and discounted premiums/memberships

About Us

Kia noho mai tēnei tāone hei pou herenga waka, hei pou herenga kaupapa, hei wāhi whai hua ki hōna iwi. At Hutt City Council our vision is to build a connected, resilient and inclusive city where all of our people thrive.

Why work here

He aha te mea nui o te ao? He tangata, he tangata, he tangata. What is the most important thing in the world? It is the people, it is the people, it is the people.

Working here is truly rewarding, knowing across all our roles, we're making a genuine difference to Te Awa Kairangi ki Tai Lower Hutt. We're a team of leaders, planners, connectors and creators designing our future alongside our communities.

Tūhono mai. Come join us!

Applications close Monday 16 November 2026.

Please note we may review applications before the closing date and encourage you to apply as soon as possible. We reserve the right to withdraw the job advertisement at any time.