Senior Rates Officer

Hutt City Council; Lower Hutt; Presencial; NZD 65 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free pool entry

Discounted club memberships

Resumo da oferta

Hutt City Council in Lower Hutt is seeking a Senior Rates Officer to join our Finance team. You will ensure accurate rates administration and revenue collection while guiding customers through complex rate and payment matters.

You will provide technical support to colleagues and help improve processes and customer service, contributing to a collaborative and supportive team culture in central Lower Hutt.

Qualificações

• Experience in rates administration, revenue collection, or related financial services.
• Ability to interpret and apply relevant legislation, policies and procedures.
• Experience resolving complex customer enquiries and financial discrepancies.
• Excellent communication and negotiation skills; able to handle sensitive situations.
• Strong organisational skills and ability to manage competing priorities; intermediate Word/Excel.

Responsabilidades

• Rates administration: Manage complex rates enquiries, payment discrepancies, adjustments, remissions, rebates and refunds.
• Revenue collection and credit control: Follow up overdue accounts, manage payment arrangements and support debt recovery.
• Customer service: Resolve complex and sensitive customer enquiries and disputes, including supporting customers experiencing financial hardship.
• Team support: Provide technical guidance to colleagues, help resolve operational issues and identify opportunities to improve processes.

Conhecimentos

Rates administration

Revenue collection

Credit control

Customer enquiries

Communication skills

Negotiation skills

Organisational skills

Attention to detail

Legislation interpretation

Ferramentas

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

About the role

Join our Finance team at Hutt City Council as a Senior Rates Officer, based at our offices in central Lower Hutt. You'll be part of a hardworking, supportive team that works closely together and takes pride in delivering a great service to our community. You'll play an important role in ensuring accurate rates administration and revenue collection, while helping customers navigate complex rates and payment matters. You'll also provide technical support to the wider team and contribute to improving our processes and customer service.

What you’ll do

• Rates administration: Manage complex rates enquiries, payment discrepancies, adjustments, remissions, rebates and refunds.


• Revenue collection and credit control: Follow up overdue accounts, manage payment arrangements and support effective debt recovery.


• Customer service: Resolve complex and sensitive customer enquiries and disputes, including supporting customers experiencing financial hardship.


• Team support: Provide technical guidance to colleagues, help resolve operational issues and identify opportunities to improve processes.

About you

We're looking for someone with strong attention to detail, sound judgement and a customer-focused approach.

• Experience in rates administration, revenue collection, credit control or a related financial services environment


• The ability to interpret and apply relevant legislation, policies and procedures


• Experience resolving complex customer enquiries and financial discrepancies


• Excellent communication and negotiation skills, with the ability to manage sensitive situations professionally


• Strong organisational skills, initiative and the ability to manage competing priorities


• Intermediate Microsoft Word and Excel skills


• Previous local government experience and knowledge of rating legislation would be an advantage.

What we offer

• A chance to make a real difference in our community


• A positive and inclusive team environment


• Development and wellbeing support


• Free entry to our swimming pools and discounted premiums/memberships

Applications close Monday 16 November 2026.

Kia noho mai tēnei tāone hei pou herenga waka, hei pou herenga kaupapa, hei wāhi whai hua ki hōna iwi. At Hutt City Council our vision is to build a connected, resilient and inclusive city where all of our people thrive. He aha te mea nui o te ao? He tangata, he tangata, he tangata. What is the most important thing in the world? It is the people, it is the people, it is the people. Working here is truly rewarding, knowing across all our roles, we're making a genuine difference to Te Awa Kairangi ki Tai Lower Hutt. We're a team of leaders, planners, connectors and creators designing our future alongside our communities. Tūhono mai. Come join us!