Senior Property Manager

Keen On Rentals; Auckland; On-site; NZD 48,000 - 55,000; Full time

Job summary

Auckland City Real Cassi Limited is seeking a Client Relations Manager to build and maintain long-term client relationships, ensure satisfaction with products and services, and support business growth through effective account management and client engagement strategies.

The role requires liaising with students, parents, educational institutions and partners, handling enquiries and complaints, and implementing service improvements to sustain high standards across the educational services

Qualifications

• Diploma or Degree in Business, Management, Marketing, Communications, Education Management, or a related field.
• Minimum 3 years of experience in client relationship management or similar role.
• Proven ability to build and maintain relationships with clients and educational institutions.
• Strong experience handling complex client enquiries, complaints and service issues.
• Experience supervising or training client-facing staff to maintain service standards.
• Strong communication, negotiation and conflict-resolution skills.
• Ability to analyse client service data and prepare reports for management.

Responsibilities

• Develop and implement client service policies and standards for high-quality services.
• Manage relationships with key clients and education-sector stakeholders to meet needs.
• Oversee client service operations and coordinate handling of enquiries, requests, feedback and complaints.
• Monitor service quality and implement improvements to boost satisfaction and retention.
• Liaise with students, parents, institutions and partners to address complex client matters.
• Manage escalated client complaints and ensure corrective actions are taken.
• Develop procedures for collecting and responding to client feedback.
• Analyse client satisfaction and service data and prepare management reports.
• Coordinate with education consultants and internal teams to communicate client requirements.

Skills

Communication

Interpersonal skills

Negotiation

Conflict resolution

Organisation

Problem solving

Data analysis

Education

Business/Management/Education degree

Job description

Client Relations Manager

Auckland City Real Cassi Limited

Primary address of work: Auckland

Vacancy number: 1

Employment type: Permanent full time

Minimum hours per week: 30 Hours

Maximum hours per week: 40 Hours

Minimum hourly rate (low salary range): $35/hour

Maximum hourly rate (high salary range): $40/hour

Company Overview: Excellent opportunity to join a successful and well-established Auckland based trading company and become a part of a great team.

Job Summary: The Client Relations Manager is responsible for building and maintaining long-term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

Key Responsibilities:

• Develop and implement client service policies, procedures and standards to ensure high-quality services are provided to students, parents, education providers and other clients.
• Manage and maintain relationships with key clients and education-sector stakeholders to understand their needs and ensure appropriate educational support services are delivered.
• Oversee client service operations and coordinate the handling of enquiries, service requests, feedback and complaints.
• Monitor the quality and effectiveness of client services and implement improvements to enhance client satisfaction and retention.
• Liaise with students, parents, educational institutions and service partners to address complex client matters and maintain positive long-term relationships.
• Manage and resolve escalated client complaints and service issues and ensure appropriate corrective actions and follow-up are undertaken.
• Develop procedures for collecting, reviewing and responding to client feedback regarding educational support services.
• Analyse client satisfaction, service performance and engagement data and prepare reports and recommendations for senior management.
• Coordinate with education consultants, administrative staff and other internal teams to ensure client requirements are effectively communicated and delivered.
• Establish service standards and monitor staff performance to ensure consistent and professional client service.
• Provide guidance and training to client-facing staff regarding service standards, communication procedures and complaint resolution.
• Maintain appropriate client relationship management systems and ensure client records and service documentation are accurate and up to date.
• Identify opportunities to improve existing services and develop initiatives that strengthen client engagement and long-term relationships.
• Ensure client service activities comply with organisational policies, privacy requirements and relevant regulatory requirements.

Job Requirements:

• Diploma or Degree in Business, Management, Marketing, Communications, Education Management, or a related field. OR
• Minimum 3 years of experience in client relationship management, customer service management, account management, or a similar client-focused role.
• Proven ability to build, manage, and maintain strong relationships with clients, educational institutions, service providers, and other key stakeholders.
• Strong experience in handling complex client enquiries, complaints, and service-related issues.
• Demonstrated ability to monitor service quality, analyse client feedback, and implement service improvement initiatives.
• Experience in supervising, guiding, or training client-facing staff to maintain consistent service standards.
• Strong communication, interpersonal, negotiation, and conflict-resolution skills.
• Strong organisational and problem-solving skills, with the ability to manage multiple priorities and client matters effectively.
• Ability to analyse client service and performance data and prepare reports and recommendations for management.

Candidates must have the right to work in New Zealand.