Building/Facilities Manager

One Place for Property; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Employee benefits

Growth opportunities

Fantastic company culture

Job summary

One Place for Property in Auckland is seeking a dedicated Building/Facilities Manager to enhance residents' day-to-day experiences. You will deliver exceptional customer service, act as the main liaison between residents and management, and coordinate communications and community activities.

Ideal candidates will have experience in customer service or facilities management, strong communication skills, and a proactive approach to addressing resident needs, with a collaborative mindset to work

Qualifications

• Previous experience in customer service helpdesk and/or building/facilities management is highly advantageous.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to addressing resident needs.
• Ability to work collaboratively with a diverse community and various stakeholders.
• Proficient in record keeping and report generation.

Responsibilities

• Customer Service: Deliver outstanding customer service by promptly addressing inquiries, concerns, and requests from residents. Build and maintain strong relationships to enhance their living experience.
• Communication: Serve as a vital link between residents and property management by effectively communicating important updates, events, and policies. Organize newsletters, announcements, and community forums to ensure an open dialogue.
• Issue Resolution: Address resident concerns and resolve issues efficiently, escalating to appropriate channels as needed. Conduct follow-ups to guarantee satisfactory resolution of concerns and oversee maintenance requests within established KPIs.
• Documentation & Reporting: Maintain comprehensive and accurate resident records, including contact information and service requests. Generate regular reports on community activities, resident feedback, and service metrics to keep the management informed.

Skills

Customer service

Communication

Problem solving

Record keeping

Collaboration

Education

Recent property graduate

Job description

One Place for Property - Auckland, North Island

About Us

At One Place, we are property professionals committed to creating a vibrant and supportive living environment for our residents. Our mission is to foster a strong sense of community, ensuring a high quality of life for all who call our properties home. We are currently seeking a dedicated and customer-focused Community Care Specialist to join our team.

The Role

As a Building/Facilities Manager, you will be instrumental in enhancing the day-to-day experiences of our residents. Your primary focus will be on providing exceptional service, facilitating communication, and addressing resident needs to create a welcoming and supportive community atmosphere.

Key Responsibilities

Customer Service: Deliver outstanding customer service by promptly addressing inquiries, concerns, and requests from residents. Build and maintain strong relationships to enhance their living experience.

Communication: Serve as a vital link between residents and property management by effectively communicating important updates, events, and policies. Organize newsletters, announcements, and community forums to ensure an open dialogue.

Issue Resolution: Address resident concerns and resolve issues efficiently, escalating to appropriate channels as needed. Conduct follow-ups to guarantee satisfactory resolution of concerns and oversee maintenance requests within established KPIs.

Documentation & Reporting: Maintain comprehensive and accurate resident records, including contact information and service requests. Generate regular reports on community activities, resident feedback, and service metrics to keep the management informed.

Qualifications

Previous experience in customer service helpdesk and/or building/facilities management is highly advantageous.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and a proactive approach to addressing resident needs.

Ability to work collaboratively with a diverse community and various stakeholders.

Proficient in record keeping and report generation.

Why Join Us?

Be part of a committed team focused on enhancing the quality of life for residents.

A fantastic company culture.

• A range of employee benefits.

This role has huge potential for growth within the organisation. We're looking for someone who lives and breathes property and wants to develop themselves.

This would be the ideal position for a recent property graduate, someone with transferable skills, or someone with wider property experience wanting to move into building/facilities management.

If you are passionate about property and dedicated to making a difference in residents' lives, we would love to hear from you!