Senior On-site Tech | EUC & ITIL Specialist

Fujitsu Limited; Auckland; Presencial; NZD 70.000 - 80.000; Jornada completa

Descripción de la vacante

Fujitsu is seeking an experienced Senior Desktop Technician to provide Level 2 and 3 end-user computing support for a major customer in Auckland. The role focuses on incident resolution, endpoint management, and continuous service improvement, with responsibilities that span Windows, macOS, iOS and Android environments.

Based onsite at Manukau, Auckland, you will collaborate with technical teams and stakeholders to ensure a reliable and secure end-user experience while upholding Fujitsu's One

Formación

• Minimum 5 years' experience supporting and troubleshooting end-user technologies.
• Minimum 5 years' experience maintaining and supporting Windows-based desktop environments.
• Strong knowledge of: Microsoft 365 (O365); Active Directory; Microsoft Office Suite; Windows operating systems.
• Experience using endpoint management platforms, including SCCM/Microsoft Configuration Manager.
• Experience working with ServiceNow.
• Experience with SOE principles, LAN environments, and incident/problem management processes.
• Scripting knowledge, particularly PowerShell and/or VBScript.
• Strong analytical and troubleshooting capabilities.
• Excellent written and verbal communication skills.
• A customer-focused mindset with the ability to work effectively under pressure.

Responsabilidades

• Act as the primary Level 2 and Level 3 escalation point for end-user computing incidents and service requests.
• Take ownership of incidents through to resolution, ensuring excellent customer outcomes and adherence to ITIL service management practices.
• Support and maintain endpoint management systems, including antivirus solutions, backup services, monitoring platforms, and access management processes.
• Troubleshoot and resolve issues across desktop, laptop, mobile, printer, and peripheral technologies.
• Support and maintain Windows, macOS, iOS, and Android environments.
• Collaborate with technical teams to implement changes, review peer work, and maintain accurate technical documentation.
• Identify opportunities to improve services, processes, and customer experience.
• Manage and deliver small-scale technical projects and initiatives.
• Build strong relationships with customers and internal stakeholders while representing Fujitsu's One Fujitsu culture.
• Maintain awareness of current technologies, standards, and best practices through ongoing professional development.
• Perform additional duties as required by the Squad Manager.

Conocimientos

End-user support

Windows desktop support

Active Directory

Microsoft 365 (O365)

SCCM/Microsoft Configuration Manager

ServiceNow

PowerShell

Troubleshooting

Communication skills

Educación

ITIL v4 Foundation Certification

Microsoft Certified Professional (MCP)

Herramientas

SCCM/Microsoft Configuration Manager

ServiceNow

Descripción del empleo

Fujitsu is seeking an experienced Senior Desktop Technician to provide Level 2 and 3 end-user computing support for a major customer in Auckland. The role focuses on incident resolution, endpoint management, and continuous service improvement, with responsibilities that span Windows, macOS, iOS and Android environments.

Based onsite at Manukau, Auckland, you will collaborate with technical teams and stakeholders to ensure a reliable and secure end-user experience while upholding Fujitsu's One