Senior Service Designer | Transformation | Wellington

Ministry of Social Development; Wellington; Hybrid; NZD 104,000 - 126,000; Full time

Job summary

Ministry of Social Development (MSD) in Wellington seeks a Senior Service Designer to design, test and improve service models for priority client groups within its Transformation Programme. Based at the National Office in Wellington, with Auckland/Christchurch considered, the role focuses on inclusive, evidence-based service design across multiple teams.

You will lead inclusive design sessions with clients, providers and colleagues, map journeys, co-create solutions, and ensure implementations

Qualifications

• Skilled service designer who turns insight into practical services for priority client groups.
• Experience using research, evidence and co-design to identify opportunities and plan trials.
• Ability to facilitate design discussions and co-creation sessions with diverse groups.
• Experience mapping client journeys and creating cross-channel experiences.
• Commitment to Te Tiriti o Waitangi and te ao Māori in the work.

Responsibilities

• Lead inclusive design sessions with clients, providers, partners and colleagues.
• Contribute to client journey mapping, blueprinting and cross-channel experience work.
• Turn insights into differentiated service experiences and practical implementations.
• Share emerging service design practices and support other designers.

Skills

Curiosity and collaboration

Design leadership

Client-focused design

Facilitation & communication

Co-design & workshops

Service trials design

Job description

Senior Service Designer | Transformation | Wellington

Based at National Office in Wellington (Auckland/Christchurch considered)

Design and trial new service models for priority client groups

Lead inclusive design sessions with clients, providers, partners and colleagues

MSD is transforming how we deliver services, creating a welfare system that’s simpler, smarter and centred on people.

Join a talented team delivering one of New Zealand’s most significant transformation programmes and help create better experiences and outcomes for New Zealanders.

Business Service Design sits within MSD’s Transformation Group and helps turn strategic priorities into practical, customer-centred service improvements. Working across multidisciplinary teams, the practice brings together customer insight, service performance information and organisational needs to shape services that are effective, connected and ready for implementation.

About the role | Mō te tūnga

Are you a skilled service designer who enjoys turning insight into practical services that make a difference? This role gives you the opportunity to design, test and improve service models for priority client groups.

As a Senior Service Designer, you will use research, evidence and best-practice design and co-design approaches to identify new service opportunities, develop business cases and plan robust service trials. You will draw on current and previous service models, approaches and artefacts created by MSD and ones that are used by other agencies and organisations, and international practice to create tailored, evidence-based solutions.

You will facilitate service design discussions and co-creation sessions with diverse groups, contribute to client journey mapping, blueprinting and other cross-channel experience principles, and turn insights into differentiated service experiences. You will also share emerging service design practice and support other designers to strengthen their ideas and approaches.

• You will be curious, collaborative and confident working through ambiguity, bringing together diverse views and evidence to create service designs that are practical, inclusive and focused on outcomes.
• Proven experience drawing together a wide range of views and information to develop tailored, successful service designs
• Experience leading service design activity that has created innovative, evidence-based service models or improvements
• Demonstrated client-focused service design experience in a comparable environment
• Strong facilitation, workshop, co-creation, presentation and communication skills
• The ability to design robust service trials that generate meaningful information about effectiveness
• A commitment to embedding Te Ao Māori, te reo Māori, tikanga, kawa and Te Tiriti o Waitangi into the way we work

What’s in it for you | Nōu te rourou

You will work on meaningful service design challenges with broad scope to explore, test and refine new approaches. You will collaborate with clients, partners, providers and colleagues, build your practice alongside other designers, and help develop services that are better tailored to priority client groups and improve outcomes for New Zealanders.

Salary | Utu-ā-tau: $103,815.00 - $125,958.00

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.