Senior IT Support Engineer – MSP & Cloud Specialist

First Focus AU; Auckland; Hybrid; NZD 85,000 - 110,000; Full time

Benefits offered by this job

1:1 coaching with qualified psyc/counc

Hybrid working

10 paid study days per year

Certification support and exam fees

MAD Council

Regular internal training

Social events

Job summary

First Focus AU is seeking an IT Support Engineer in Auckland to deliver remote and phone-based client support across Microsoft environments. You will act as the SME for client environments, handling issues from servers to desktops and collaborating with project teams to maintain best-practice setups.

You will join a growing MSP with a collaborative culture, hybrid working, and strong growth prospects. Prior MSP experience and excellent communication are valued.

Qualifications

• Solid knowledge of AD replication, DNS and GPO.
• Strong experience in end-user support and Active Directory.
• Windows Server roles, Azure, M365 and Entra familiarity.
• Exposure across desktop to firewall (LAN/WAN).
• Experience in MSP or multi-client environments.

Responsibilities

• Provide remote and phone-based client support.
• Act as technical SME for assigned environments.
• Support servers, desktops, and applications in Microsoft ecosystems.
• Work across cloud, backup, AV and virtualization platforms.
• Handle Level 2/3 issues and assist escalation teams.
• Document processes and leverage AI to improve efficiency.

Skills

Active Directory

Windows Server

Azure & M365

MSP experience

End-user support

ConnectWise

Communication

Problem solving

Tools

ConnectWise

Hyper-V

Citrix

Veeam

Azure

M365

Job description

First Focus AU is seeking an IT Support Engineer in Auckland to deliver remote and phone-based client support across Microsoft environments. You will act as the SME for client environments, handling issues from servers to desktops and collaborating with project teams to maintain best-practice setups.

You will join a growing MSP with a collaborative culture, hybrid working, and strong growth prospects. Prior MSP experience and excellent communication are valued.