Senior IT Support Engineer - Hybrid, Growth Path

First Focus AU; Wellington; Hybrid; NZD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary package including 6

Free access to Uprise coaching forWell

Hybrid working

10 paid study days per year

Certification support and exam fees

Regular internal training

Mentoring program

MAD Council initiatives

Great team culture

Job summary

First Focus, Australia’s top MSP, recently expanded to New Zealand and seeks an IT Support Technician to own remote and on-site client environments. You will be the SME for assigned environments, supporting servers, desktops, and applications across Microsoft ecosystems including Azure, M365, and Entra, plus Hyper-V, Citrix, and Veeam.

Join a team with strong leadership, a culture of curiosity, and clear growth paths.

Qualifications

• Solid knowledge of AD replication, DNS and GPO.
• Strong experience in end-user support and Active Directory.
• Solid knowledge of Windows Server (different server roles), Azure, M365 and Entra.
• Exposure across infrastructure, from desktop to firewall (LAN/WAN included).
• Experience working in an MSP or multi-client environment.
• Familiarity with ticketing systems and customer service principles (ConnectWise experience is particularly valued).
• Excellent communication skills, you can explain tech without sounding like a robot.
• A genuine desire to help people, not just close tickets.

Responsibilities

• Providing remote and phone-based support to clients.
• Acting as the technical SME for your assigned environments.
• Supporting servers, desktops, and applications across Microsoft environments (AD, Azure, Entra, M365).
• Working across cloud, backup, AV and virtualization platforms like Hyper-V, Citrix and Veeam.
• Handling a mix of Level 2 and Level 3 issues across a broad tech stack.
• Collaborating with project engineers and escalation teams to maintain best-practice environments.
• Documenting everything properly and using AI to make what you do more efficient.

Skills

AD replication

DNS

GPO

End-user support

Active Directory

Windows Server

Azure

M365

Entra

Networking (LAN/WAN)

MSP experience

ConnectWise

Communication skills

Customer service mindset

Job description

First Focus, Australia’s top MSP, recently expanded to New Zealand and seeks an IT Support Technician to own remote and on-site client environments. You will be the SME for assigned environments, supporting servers, desktops, and applications across Microsoft ecosystems including Azure, M365, and Entra, plus Hyper-V, Citrix, and Veeam.

Join a team with strong leadership, a culture of curiosity, and clear growth paths.