Senior IT PM: Contact Centre to Cloud (Fixed Term)

Ministry of Social Development; Wellington; Sur place; NZD 164 000 - 204 000; Plein temps

Résumé du poste

Ministry of Social Development in Wellington is seeking a senior IT Project Manager to lead a critical Contact Centre to Cloud initiative as part of a broader Transformation programme.

You will own end-to-end planning, governance and delivery of a complex technology change, working with business owners, technical teams, vendors and programme leadership to migrate contact centre capabilities to a cloud platform.

Qualifications

• Proven experience leading contact centre transformation projects.
• Strong governance, planning, budgeting and risk management capabilities.
• Experience with cloud platforms and data integrations.
• Excellent stakeholder management and communication with senior leadership.

Responsabilités

• Provide end-to-end leadership of the Contact Centre to Cloud project from initiation to closure.
• Develop and maintain delivery plans, budgets, schedules, risks, dependencies and governance artefacts.
• Lead multi-disciplinary delivery teams including internal tech, business stakeholders and vendors.
• Ensure programme alignment and reporting through governance forums.

Connaissances

Cloud transformation

Delivery leadership

Stakeholder management

Agile delivery

Scrum experience

Outils

Salesforce

CRM systems

Description du poste

Ministry of Social Development in Wellington is seeking a senior IT Project Manager to lead a critical Contact Centre to Cloud initiative as part of a broader Transformation programme.

You will own end-to-end planning, governance and delivery of a complex technology change, working with business owners, technical teams, vendors and programme leadership to migrate contact centre capabilities to a cloud platform.