Senior IT Helpdesk & Network Specialist - Manufacturing

Hellers; Kaiapoi; On-site; NZD 85,000 - 120,000; Full time

Benefits offered by this job

Free staff parking

Competitive salary package

Kaiapoi site location

Job summary

Hellers Ltd, based at the Kaiapoi site in New Zealand, seeks a Senior Helpdesk Operator to keep the network, servers and IT infrastructure running smoothly. You will support factory floor systems and office tech, deliver user support, and contribute to IT projects within a manufacturing environment.

The role requires 3–5 years of IT user support, Windows server and network experience, and strong communication skills. NZ residency or work visa is required.

Qualifications

• IT qualification or equivalent industry experience.
• 3–5 years’ experience of IT user support.
• 3–5 years’ experience with MS Windows server systems.
• 3–5 years’ experience with network systems.

Responsibilities

• Provide IT user support across the Kaiapoi site and remote teams.
• Maintain Windows server and network systems to ensure uptime.
• Support factory floor machinery and office equipment with IT solutions.
• Develop IT projects and implement strategic IT initiatives.

Skills

Interpersonal communication

Communicate technical info to non-tech

Multi-tasking

Proactive

Resilient

Education

IT qualification or equivalent

Tools

MS Windows Server

MS Office/O365

SharePoint administration

SQL Database Management

Microsoft Dynamics NAV ERP

IP Telephony Systems

Surveillance Camera Systems

Access Control Systems

Job description

Hellers Ltd, based at the Kaiapoi site in New Zealand, seeks a Senior Helpdesk Operator to keep the network, servers and IT infrastructure running smoothly. You will support factory floor systems and office tech, deliver user support, and contribute to IT projects within a manufacturing environment.

The role requires 3–5 years of IT user support, Windows server and network experience, and strong communication skills. NZ residency or work visa is required.