Senior Help Desk Operator

Hellers NZ's Butcher; Kaiapoi; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Great salary package

Free staff parking

Job summary

Hellers Limited, a New Zealand manufacturer of Bacon, Ham and Smallgoods, invites a Senior Helpdesk Operator to join the Kaiapoi IT team. You will maintain networks, servers and hardware, provide user support across factory and office, and lead IT projects to meet business needs.

You will work with teams in Kaiapoi, Auckland and Australia, ensuring rapid issue resolution and reliable IT services for manufacturing operations. On-site role with parking.

Qualifications

• IT qualification or equivalent industry experience.
• 3-5 years’ experience of IT user support.
• 3-5 years’ experience with MS Windows server systems.
• 3-5 years’ experience with network systems.
• IT support experience in a manufacturing environment.
• Excellent interpersonal communication skills with the ability to convey technical information to non-technical users.
• MS Office/O365 and SharePoint administration experience.
• Exposure to systems such as Surveillance Camera Systems, Access Control Systems, IP Telephony Systems, Microsoft Dynamics NAV ERP Systems and SQL Database Management would be highly advantageous.

Responsibilities

• Maintain the network, hardware and servers for the site.
• Provide desktop, software and user support to the team.
• OS installation and IT project work as required.
• Collaborate with IT teams in Kaiapoi, Auckland and Australia.
• Resolve issues quickly to keep operations on schedule.
• Develop IT solutions to meet business needs.

Skills

IT support

Windows server

Network systems

Manufacturing IT

Communication

Office 365

SharePoint

Education

IT qualification or equivalent

Tools

MS Office/365

SharePoint

Dynamics NAV ERP

SQL Database

Surveillance cameras

Access control systems

IP Telephony

Job description

• Kaiapoi Based Position - 15 minutes from central Christchurch
• Opportunity to work for a reputable brand

Hellers Ltd is a leading New Zealand manufacturer and distributor of Bacon, Ham and Smallgoods. Our award-winning quality brands enjoy significant and growing customer and consumer recognition.

We are seeking a talented Senior Helpdesk Operator to join our IT team at our Kaiapoi plant. This is a hands-on-role where you will be charged with keeping the network, hardware and servers for the site up and always running.

You will be providing a wide range of technical assistance to systems users while making sure programming meets business needs. Your previous experience within a manufacturing work environment will help you ensure everything from our factory floor machinery to office equipment is working accurately and efficiently. This can include network and hardware maintenance, delivering desktop and software support to the team, operating system installation, as well as developing IT solutions in the form of projects.

You will have a real can-do attitude and enjoy being part of a diverse wider team. It’s vital our operations run to schedule so you will be responsible for resolving any issues quickly and effectively. IT qualified or with equivalent industry experience, you will have the support of the rest of the IT team in Kaiapoi, Auckland and in Australia, with whom you’ll engage on organisational IT initiatives and strategy implementation.

This is a great opportunity to make a strong contribution, and further develop yourself, across the wide range of IT operations here at Hellers.

Skills Required For This Role

• IT Qualification or equivalent industry experience.
• 3-5 years’ experience of IT user support.
• 3-5 years’ experience with MS Windows server systems.
• 3-5 years’ experience with network systems.
• IT support experience in a manufacturing environment.
• Excellent interpersonal communication skills with the ability to convey technical information to non-technical users.
• Comfortable and familiar with computers and various start-ups.
• MS Office/O365 and SharePoint administration experience.
• Exposure to systems such as Surveillance Camara Systems, Access Control Systems, IP Telephony Systems, Microsoft Dynamics NAV ERP Systems and SQL Database Management would be highly advantageous.
• Attention to detail.
• Able to manage multiple tasks/projects.
• Proactive and able to take initiative.
• Resilient and Persevering.

The location for this role is based at our Kaiapoi site.

Great salary package and benefits and great location with free staff parking.

Applicants for this role must have NZ residency or a valid work visa.

Applications close on Monday, 31st August 2026.

Hellers Limited is a safety conscious employer; pre-employment drug testing is mandatory for prospective candidates.