Service Operations Engineer

Ravensdown; Christchurch; On-site; NZD 90,000 - 110,000; Full time

Benefits offered by this job

Superannuation

Medical insurance

Job summary

Ravensdown in Christchurch is seeking a Service Operations Engineer to join our IT team. The role provides advanced operational support and serves as the escalation point between the Service Desk and Systems Engineering, ensuring reliable service delivery.

You will thrive in a busy environment, with 3–5 years in IT operations or related roles, and will contribute to continuous process improvement while supporting end users and internal customers across our systems.

Qualifications

• 3–5 years experience in IT Operations, Service Desk, Infrastructure Support or Systems administration roles.
• Strong relationship builder with end users and teams.
• Calm under pressure with strong time management and multitasking.
• Focus on process improvement and delivery of service excellence.

Responsibilities

• Provide advanced operational support across Ravensdown's IT environment and act as key escalation point between Service Desk and Systems Engineering teams.
• Resolve complex incidents, perform standard operational activities and improve service reliability.
• Collaborate with Service Desk and Systems Engineers to reduce operational risk and increase efficiency.

Skills

IT Operations

Service Desk

Infrastructure Support

Systems administration

Network architecture

Microsoft suite

Job description

About this position

If you're keen to grow your career, there's no better place to nourish it than here. We're committed to providing our people with all they need to positively thrive. So, isn't it time you put your trust in the company that's been trusted throughout New Zealand and Australia for over 40 years?

To enable smarter farming for a better New Zealand

About the role

We are looking for a Service Operations Engineer to join our high performing Information Technology team. The Service Operations Engineer provides advanced operational support across Ravensdown's IT environment, acting as the key escalation point between the Service Desk and Systems Engineering teams.

The role provides advanced operational support and administration for defined IT services, resolving complex incidents, performing standard operational activities and improving the supportability of services.
The role works close with the Service Desk Engineers and Systems engineers and plays a critical role in reducing operational risk and improving service efficiency.

You should thrive on a busy workload and be committed to providing technical advice and support for our computer systems, hardware and software. This hands-on role is based out of our Christchurch site as part of our IT Team.

About you

You will have 3-5 years experience in IT Operations, Service Desk, Infrastructure Support or Systems administration roles.

You will:

• Be committed to delivering high quality outcomes for end users
• Be a strong relationship builder
• Be technically excellent
• Always look to continuously improve processes and systems
• Consider one of your key strengths to be your ability to build effective and lasting relationships and thrive in a team environment.
• Be someone who is calm under pressure with the ability to multi-task and effectively manage your time and workload.

Ideal Skills and Experience

We are looking for someone who has a focus on process improvement and delivery of service excellence to internal customers. You will have strong technical skills in this area with finely honed technical analysis skills and knowledge of network architecture and the Microsoft suite. You will be an advocate for knowledge sharing both within the team and to the wider group and act as a central point of contact for staff requiring devices.

In return, we will offer you a stable career in a progressive organisation that really takes the time to nurture and develop our team. We also offer fantastic employee benefits including superannuation and medical insurance, and an environment which values training and development.

About the company

Ravensdown as a co-operative is all about essential farm inputs, and smart people using smart tools with the latest science in mind and our shareholders' interests at heart.

Our work is guided by strong values that shape how we operate every day:

These values are central to our culture and are actively lived, recognised, and celebrated across the organisation.

We are an integral part of the food creation process. We are the only co-operative that tests for, advises about, buys, ships, stores, spreads, measures and maps food creating nutrients and fertiliser in a truly integrated way.

Using technology, science, and smart people, we work in partnership with our farmers to provide the nutrients and agronomic solutions they need, together with innovative environmental products and services.

Applications Close: Tuesday 8 September 2026

Ravensdown is committed to a drug and alcohol free workplace. The successful applicant will be required to undergo a pre-employment drug and alcohol test.