Senior CX/UX Designer

Chubb Life Insurance New Zealand; Auckland; Hybrid; NZD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible & Hybrid working

Group Life Insurance

Annual Bonus

Kiwisaver

Wellbeing subsidy

Job summary

Chubb Life Insurance New Zealand is seeking a senior CX/UX leader to shape the way customers apply for cover, interact with portals, and service journeys. You’ll oversee design across websites, forms and applications, set standards, and build a maturing design system and playbook.

Location: Auckland or Wellington; hybrid work and a permanent full-time role. You’ll run workshops, mentor designers, and explore where AI tools like Claude Code can enhance design work, while ensuring accessibility

Qualifications

• 7+ years in CX, UX, digital experience or product design.
• Track record leading journeys end to end across web, portal or app.
• Confidence running workshops and discovery with stakeholders.
• Strong research, prototyping and usability testing skills.
• Hands on Figma design system experience and accessibility knowledge.

Responsibilities

• Leading CX and UX design on our priority digital journeys.
• Running journey workshops with the business to find pain points.
• Building journey maps, personas and service blueprints.
• Designing wireframes and prototypes, then testing them with customers.
• Building the Figma design system and the team's design playbook.
• Coaching designers and exploring AI in design.

Skills

CX design

UX design

Digital experience

Product design

Leadership

Tools

Figma

Job description

The opportunity

Chubb Life wants to be New Zealand's number one life insurer. Part of getting there is making it simple for customers to apply for cover, find what they need and manage their policy online.

Job Description

The opportunity

Chubb Life wants to be New Zealand's number one life insurer. Part of getting there is making it simple for customers to apply for cover, find what they need and manage their policy online.

Reporting to the Head of Digital and Design, you'll lead CX and UX across our websites, portals, digital forms, application journeys and servicing. You'll take work from research and journey mapping through to prototypes, testing and handover to developers.

Our design practice is still maturing. We have a design system in Figma, but the playbook, standards and ways of working are yours to help build. If you want a polished setup to step into, this probably isn't it. If you want to shape how design is done here, it is.

This is a senior role with a capability brief too. You'll set the design standards, build the team's playbook, look after the design system and coach the other designers. You'll also help work out where AI tools like Claude Code genuinely make design work better, and where they don't.

Location: Auckland (Takapuna) or Wellington

Role Type Full time, Permanent

Work Style Hybrid

What You’ll Own

• Leading CX and UX design on our priority digital journeys
• Running journey workshops with the business to find pain points
• Building journey maps, personas and service blueprints
• Designing wireframes and prototypes, then testing them with customers
• Building the Figma design system and the team's design playbook
• Coaching designers and finding practical uses for AI in design

Qualifications

What you’ll bring

• 7+ years in CX, UX, digital experience or product design
• A track record leading journeys end to end across web, portal or app
• Confidence running workshops and discovery with stakeholders
• Strong research, prototyping and usability testing skills
• Hands on Figma design system experience and a good grasp of accessibility
• The ability to explain design decisions to business and tech people

Nice to have

• experience coaching designers, using AI in your design workflow, or working in insurance, financial services or another regulated industry.

You don’t not need to meet every requirement to apply. If this role sounds like a strong fit for your experience and the kind of environment where you would do your best work, we’d love to hear from you.

Why join us

• Join a business with ambition, energy, and a clear direction
• Grow your career in an environment where contribution is recognised and strong performance matters

What We Offer

• Flexible & Hybrid working
• Group Life, Trauma, Income, Healthcare and Travel Insurance
• Additional annual leave
• Kiwisaver paid on top of base salary
• Annual Bonus
• Stock Purchase options
• Wellbeing subsidy and partner discounts
• Endorse my cause & payroll giving

How We Work

Our values shape how we work and what we look for in our people:

Teamworkwe back each other and work together to get the best outcome

Integrity we do the right thing and hold ourselves to high standards

Customer focus we keep customers at the heart of our thinking and decisions

Exceed we aim high, move with purpose, and deliver beyond expectations

Respect we value people, perspectives, and the contribution everyone brings

About Chubb Life NZ

Chubb Life Insurance New Zealand Limited is one of the country’s leading life insurers. Formerly known as Cigna, we’ve been operating in New Zealand for more than a century and are committed to being there for our customers when they need us most.

Learn more about Life at Chubb

Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.

#ChubbLifeNewZealand