Senior CX/UX Designer

Chubb European Group Ltd.; Auckland; Hybrid; NZD 120,000 - 160,000; Full time

Job summary

Chubb Life seeks an experienced CX/UX leader to set design standards, build the design system, and coach a team of designers across NZ digital journeys. You will translate research into prototypes, conduct tests with customers, and guide AI-assisted design judiciously.

The role is hybrid and based in Auckland (Takapuna) or Wellington, full-time and permanent. You will own journey maps, personas and service blueprints, aligning design work with business goals while mentoring colleagues and

Qualifications

• Senior level design role responsible for CX/UX across digital journeys.
• Build design playbook and design system, mentor teammates.
• Coach designers and explore AI-assisted design where appropriate.

Responsibilities

• Lead CX and UX on priority digital journeys.
• Run journey workshops with business stakeholders.
• Create journey maps, personas and service blueprints.
• Design wireframes and prototypes; test with customers.
• Develop and maintain the design system and playbook.
• Coach designers and evaluate AI use in design.

Skills

CX design

UX design

Figma

Design systems

Prototyping

AI for design

Tools

Figma

Job description

The opportunity

Chubb Life wants to be New Zealand's number one life insurer. Part of getting there is making it simple for customers to apply for cover, find what they need and manage their policy online.

Reporting to the Head of Digital and Design, you'll lead CX and UX across our websites, portals, digital forms, application journeys and servicing. You'll take work from research and journey mapping through to prototypes, testing and handover to developers.

Our design practice is still maturing. We have a design system in Figma, but the playbook, standards and ways of working are yours to help build. If you want a polished setup to step into, this probably isn't it. If you want to shape how design is done here, it is.

This is a senior role with a capability brief too. You'll set the design standards, build the team's playbook, look after the design system and coach the other designers. You'll also help work out where AI tools like Claude Code genuinely make design work better, and where they don't.

Location:Auckland (Takapuna) or Wellington

Role TypeFull time, Permanent

Work StyleHybrid

What you’ll own

• Leading CX and UX design on our priority digital journeys




• Running journey workshops with the business to find pain points




• Building journey maps, personas and service blueprints




• Designing wireframes and prototypes, then testing them with customers




• Building the Figma design system and the team's design playbook




• Coaching designers and finding practical uses for AI in design