Senior CX & Insights Leader, NZ

Woolworths Ltd.; Auckland; Hybrid; NZD 120,000 - 170,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Wellbeing programs

Hybrid work flexibility

Job summary

Woolworths Group NZ seeks a Customer Experience & Insights Manager to lead end-to-end research and insights programs, partnering with stakeholders to drive CX improvements across Brand, Loyalty, Commercial, and Channels.

You will conduct agile research, identify growth opportunities, and translate feedback into strategic and operational actions while supporting budget and vendor processes.

Qualifications

• 5+ years in Customer Insights, Analytics or CX roles.
• Experience diagnosing customer friction points, mapping journeys, and root-cause solutions.
• Ability to translate complex data streams into visual, narrative briefs.
• Cross-functional stakeholder engagement as a trusted CX advisor.
• Data enablement and collaboration for self-service dashboards.
• Retail or fast-paced consumer acumen.

Responsibilities

• Independently lead end-to-end bespoke customer research and insights programs, partnering with internal and external teams.
• Design and execute customer immersion initiatives to turn real-time feedback into actionable improvements.
• Elevate customer insights to influence day-to-day trade decisions and CX outcomes.
• Support budget tracking, purchase orders, and vendor financial processes.

Job description

Woolworths Group NZ seeks a Customer Experience & Insights Manager to lead end-to-end research and insights programs, partnering with stakeholders to drive CX improvements across Brand, Loyalty, Commercial, and Channels.

You will conduct agile research, identify growth opportunities, and translate feedback into strategic and operational actions while supporting budget and vendor processes.