Chief Commercial & Customer Value Leader

Woolworths Ltd.; Auckland; Hybrid; NZD 250,000 - 450,000; Full time

Benefits offered by this job

Team discounts

Wellbeing programs

Job summary

Woolworths Group in Auckland is seeking a Head of Commercial & Customer Value to optimise pricing, buying, and promotions. You will lead the Next Generation buying evolution, align with the Annual Operating Plan, and ensure grocery code compliance across NZ markets.

In this senior leadership role, you will empower trading teams with tools and insights for fact-based decision-making, collaborate with Woolworths Australia and WIQ, and drive value through strategic initiatives across merchandise

Qualifications

• Senior leadership experience in commercial partnerships within complex matrix environments.
• Extensive category analysis experience in retail or FMCG with actionable insights.
• Strong communication and influencing skills for executive stakeholders.
• Proven stakeholder management across multiple levels to achieve outcomes.
• Deep understanding of customer metrics and data-driven recommendations.
• Inspirational leadership with a customer-first mindset and inclusive culture.

Responsibilities

• Deliver measurable value by supporting and building capabilities of the commercial pricing and promotional optimisation team.
• Lead Better Buying and COGs workstream and partner with Commercial Optimisation to deploy new processes and toolkits.
• Maintain governance by supporting merchandise trading teams in Range Reviews and Cost Price Increases.
• Participate in commercial forums and provide updates to the Executive Team.
• Build cross-group relationships with Woolworths NZ, Woolworths Australia, and WIQ.

Skills

Senior leadership

Commercial analytics

Stakeholder management

Customer metrics

People leadership

Data-driven decision making

Tools

Excel

SQL

Tableau

Job description

Woolworths Group in Auckland is seeking a Head of Commercial & Customer Value to optimise pricing, buying, and promotions. You will lead the Next Generation buying evolution, align with the Annual Operating Plan, and ensure grocery code compliance across NZ markets.

In this senior leadership role, you will empower trading teams with tools and insights for fact-based decision-making, collaborate with Woolworths Australia and WIQ, and drive value through strategic initiatives across merchandise