Senior CX Insights & VoC Analytics Leader

Woolworths Ltd.; Auckland; Hybrid; NZD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing programs

Team discounts

Job summary

Woolworths Group in New Zealand is seeking a Senior Analyst Customer Experience & Insights to connect, analyse, and translate multi-source data into strategic insights that drive brand preference and revenue growth.

You will work on VoC, CSAT, NPS, and channel feedback, partnering with senior leaders to deliver data-driven narratives and actionable recommendations. A hybrid work model in NZ supports flexible collaboration and wellbeing.

Qualifications

• Experience with unstructured text data and customer experience metrics (NPS, CSAT).
• Ability to translate VoC and channel feedback into strategic insights.
• Proficiency in SQL, Python/R or BI tools for analytics.

Responsibilities

• Mine granular customer feedback across channels to map end-to-end journeys.
• Pioneer AI analytics tools to accelerate time-to-insight.
• Synthesize VoC data into compelling narratives for senior leadership.

Skills

VoC analytics

NLP / sentiment analysis

SQL

Python/R

Power BI/Tableau

Executive storytelling

AI analytics tools

Thematic (text analytics)

Tools

Thematic

AI tools

data visualization

Job description

Woolworths Group in New Zealand is seeking a Senior Analyst Customer Experience & Insights to connect, analyse, and translate multi-source data into strategic insights that drive brand preference and revenue growth.

You will work on VoC, CSAT, NPS, and channel feedback, partnering with senior leaders to deliver data-driven narratives and actionable recommendations. A hybrid work model in NZ supports flexible collaboration and wellbeing.