Customer Experience Leader — In-Store & Online

Woolworths Ltd.; Christchurch; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Team discounts

Sonder support

Global career opportunities

Job summary

Woolworths New Zealand is seeking a proactive leader to head the Service Department, ensuring smooth daily operations, cash handling, cleanliness, and presentation of customer areas. You will also oversee online orders, ensuring freshness and timely delivery, while driving continuous improvements based on service metrics.

The role requires strong leadership, excellent communication, and a commitment to delivering exceptional customer experiences.

Qualifications

• Proven leadership of a service department or similar team.
• Strong problem-solving and decision-making skills.
• Excellent communication with customers and staff.
• Ability to interpret service metrics and act on insights.

Responsibilities

• Lead all aspects of the Service Department's daily operations, including cash management and presentation.
• Oversee accurate online order fulfillment, ensuring freshness and customer satisfaction.
• Monitor service metrics, gather feedback, and address escalated issues.
• Conduct regular health checks and identify improvement opportunities within the department.
• Provide leadership support store-wide and participate in team collaboration initiatives.

Skills

Leadership

Problem solving

Communication

Data analysis

Team collaboration

Weekend availability

Job description

Woolworths New Zealand is seeking a proactive leader to head the Service Department, ensuring smooth daily operations, cash handling, cleanliness, and presentation of customer areas. You will also oversee online orders, ensuring freshness and timely delivery, while driving continuous improvements based on service metrics.

The role requires strong leadership, excellent communication, and a commitment to delivering exceptional customer experiences.